How to remove Activation Lock

Learn what to do if you see the Activation Lock screen on your device, or if you're asked to remove Activation Lock from a device that's not in your possession. 

Unlock in person

Follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode.

Learn how to find your Apple ID or reset your Apple ID password.

Unlock on the web

To remove Activation Lock from a device that's not in your possession, follow the steps below. If you purchased a device that's protected by Activation Lock, ask the previous owner to follow these steps. 

  1. From a web browser, sign in to iCloud.com with your Apple ID.
  2. Go to Find iPhone.
  3. Click All Devices at the top of the screen.
  4. Select the device that you want to remove from iCloud.
  5. Click Erase [device]. Select Next until the device is erased. 
  6. Click Remove from Account.

To begin the setup process, restart the device.

Start a support request

If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

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