About Touch ID repair for Mac
The Touch ID board and all other genuine Apple parts are designed, tested, and manufactured to Apple’s high quality standards, meeting rigorous safety and performance specifications.
Learn about service options
For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the best way to get a safe and reliable outcome to the repair. Genuine Apple parts are designed to fit precisely within the device and provide optimal performance, privacy, security, safety, and reliability. These parts are individually calibrated with data uploaded to Apple's servers and stored at the time of manufacture. This data is then retrieved to finish the repair.
Repairs performed by untrained individuals or using nongenuine parts might affect the performance, privacy, security, safety, and reliability of your device.
When you need to repair your device, you can choose from several options:
Apple and Apple Authorized Service Providers use genuine Apple parts and their repairs are covered by Apple's warranty. Depending on your location, you can get your Mac repaired in or out of warranty by visiting an Apple Store or Apple Authorized Service Provider or shipping your Mac to an Apple Repair Center. Get started with Mac repair.
Independent Repair Providers also have access to genuine Apple parts, as well as tools, training, service guides, diagnostics, and resources. Repairs by Independent Repair Providers are not covered by Apple's warranty or AppleCare plans, but might be covered by the provider's own repair warranty.
Self Service Repair provides access to genuine Apple parts, tools, and repair manuals so that customers who are experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repair. Self Service Repair is currently available in certain countries or regions for specific Mac models. Visit the Self Service Repair website to learn more about the program, view repair manuals, and order parts for eligible models.
View parts and service history
Learn how to view parts and service history on Mac, including whether the Touch ID board repair was done using a genuine Apple part, used part, or unknown part.
If the parts and service history shows that the Touch ID board has an issue, you might not be able to use Touch ID to authenticate, such as to unlock your Mac or authorize purchases.