If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly

If your iPhone, iPad, or iPod touch restarts or shuts down, or displays the Apple logo or a spinning gear, learn how to troubleshoot the issue.

Check your software

Make sure that your device has the latest version of iOS or iPadOS and that your apps are up to date. If the issue continues after updating your software and apps, check your hardware.

Check your hardware

For iPhone 6 and later with iOS 11.3 and later, check your battery health and get recommendations to improve battery performance under Settings > Battery > Battery Health.

Battery Health summary on iPhone.

Learn more

  • If an app quits unexpectedly, try these suggestions.

  • If your battery doesn't need service, but your device continues to frequently restart or turn off, you might need service.

  • If your device has a frozen screen, doesn't respond, or becomes stuck when you turn it on, learn what to do for iPhone, iPad, or iPod touch.

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