If your Mac is connected to the Internet but suddenly stops receiving email, you should generally try again later, and if necessary work with your email provider to resolve. If you're using Apple's iCloud Mail, learn how to resolve issues with iCloud Mail.
Check for status messages
- If the status is Network Offline, make sure that your Mac is connected to the Internet, then try again.
- If the status is Login Failed, check with your email provider to be sure that your account is set up correctly on your Mac.
- If Mail asks for your password, but entering the password doesn't help, find out why your email provider is rejecting your password.
- If your email service is temporarily unavailable, your email provider might have a status message on their website. For example, Apple's system status page shows the status of iCloud Mail. Status pages are also available for other email services, such as Gmail and Outlook. Some brief service outages might not appear on a system status page, so you might want to wait a few hours and try again.
Test using webmail
Many email providers offer webmail, which is a way to use email with a web browser such as Safari, instead of with an email app such as Mail. For example, if you're using an iCloud Mail account, you can use iCloud.com to send and receive email.
Webmail is a good way to verify that your account is valid and you can sign in to it from the web, but it doesn't mean that your account is set up correctly in your email app. Your email provider can help you verify your email settings and check for other issues that affect sending or receiving email.