How to send your Apple Watch to Apple for service from the Asia-Pacific region

If you need a repair for your Apple Watch, learn how to prepare and return your device to Apple.

Need a different country or region?

Before you ship your Apple Watch

  1. Unpair your Apple Watch (if possible). When you unpair, your iPhone will try to create a backup of your Apple Watch. When your device returns from service, you can use the backup to restore your Apple Watch.

  2. Remove the band from your Apple Watch.

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Pack your Apple Watch

Customers in Australia and Japan may proceed to the Ship your Apple Watch to Apple section.

  1. Place your Apple Watch into the small box. Don't include the band, Link Bracelet, or other accessories in the box. If you include extra items, we are unable to return them to you.

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  2. Fold down the top of the small box. You should be able to see the face of your Apple Watch through the clear window in the top of the box.

  3. Place the lid on the small box.

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  4. Place the small box into the shipping box.

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  5. Fold down and secure the lid of the shipping box.

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  6. Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

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*Apple is not responsible for any damage during shipping.

Ship your Apple Watch to Apple

Choose your country or region:

Australia

You will be provided with a link to a shipping label to print at home. Return your product to Apple using the shipping label.

  1. Print the shipping label that Apple provided when you requested service.

  2. Take your shipping label and unpackaged Apple Watch to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.

  3. Australia Post will package your product and provide you a receipt to confirm your product return. Don't include the band, Link Bracelet, or other accessories in the box. If you include extra items, we are unable to return them to you.*

  4. Your Apple Watch will serviced as quickly as possible. You can check the status of your service request online.

*Apple is not responsible for any damage during shipping.

Japan

The courier will bring a box to collect your product for service.

  1. Hand your Apple Watch to the courier. Don't include the band, Link Bracelet, or other accessories when you hand your Apple Watch to the courier. If you include extra items, we are unable to return them to you.*

  2. In a few days, check that Apple has received your product.

*Apple is not responsible for any damage during shipping.

Malaysia

The courier will bring a box to collect your Apple Watch for service.

  1. Package your Apple Watch in the box and seal the box with the provided tape. Don't include the band, Link Bracelet, or other accessories in the box. If you include extra items, we are unable to return them to you.*

  2. Paste the Return Airway Bill (AWB) on the box, and make sure that the Return AWB label completely covers the original AWB label.

  3. The courier will wait for up to 10 minutes for you to prepare and pack your device.

  4. If you are unable to pack your device within the 10-minute time frame, the courier will depart without the package. Once you have completed packing your device, make arrangements for courier to collect your device by calling the GD Express Malaysia Customer Service hotline at 03-7787-6776, Monday through Friday 8:30 a.m. to 5:30 p.m., or Saturday 8:30 a.m. to 12:30 p.m. You will be asked to provide customer service with the Return AWB number from the pre-printed AWB provided in the box.

  5. Hand the packaged product to the courier.

  6. After courier pickup, you can track your shipment at https://www.gdexpress.com/malaysia/e-tracking/.

*Apple is not responsible for any damage during shipping.

New Zealand

You will receive a kit that contains everything you need to return your product to Apple.

  1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number.

  2. Put the packaged Apple Watch in the TNT satchel and seal the satchel. Don't include the band, Link Bracelet, or other accessories in the satchel. If you include extra items, we are unable to return them to you.*

  3. Place the shipping label in the satchel’s clear plastic pocket.

To arrange a collection, either:

  • Write an email

  • Use the subject line “Apple collection - Apple Watch” followed by the TNT consignment number.

  • In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.

  • Send the email to customerservice.nz@tnt.com.

OR

  • Call TNT Customer Service on 0800 275 868 and mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number..

TNT will provide the booking reference number and collection date in response to your email or phone call.

Your Apple Watch will be serviced as quickly as possible. You can check the status of your service request online.

*Apple is not responsible for any damage during shipping.

Use your Apple Watch after service

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product in those countries as applicable.

Learn how to use your Apple Watch after service.

© 2023 Apple Inc. All rights reserved. Apple, the Apple logo, Watch, and iTunes are trademarks of Apple Inc.,registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.

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