If you can’t use Dictation or type accented characters on your Mac, or select emoji in the Touch Bar of your MacBook Pro

These features might not work if you've installed the third-party product Webroot SecureAnywhere.

Webroot SecureAnywhere is made by Webroot Inc. When this software is installed on your Mac using its default settings, you might notice these symptoms:

  • Text that you dictate doesn't appear as expected.
  • You don't see any accented characters when you hold down a letter key.
  • You can't select items such as emoji in the Touch Bar of your 2016 MacBook Pro.

Follow these steps to fix the issue:

  1. Click the Webroot SecureAnywhere icon in the menu bar.
  2. Choose Pause Secure Keyboard Entry.

A Webroot support article provides more information about this solution.

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