About genuine iPhone TrueDepth cameras
Genuine Apple parts are designed, tested and manufactured for Apple’s high quality standards, meeting rigorous safety and performance specifications. Learn about genuine TrueDepth cameras that enable features like Face ID.
Learn about your repair options
If you need to replace your TrueDepth camera, it's important for a trained technician who uses genuine Apple TrueDepth camera parts to repair it.
For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorized Service Providers, as well as Independent Repair Providers, who have access to genuine Apple parts.1 Repairs performed by untrained individuals using nongenuine parts might affect the safety of the device or might cause improper function or issues with image quality. Apple TrueDepth camera parts are designed to fit precisely within the device. Additionally, repairs that don't properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury.
Depending on your location, you can get your iPhone TrueDepth camera replaced — in or out of warranty — by visiting an Apple Store or Apple Authorized Service Provider, or by shipping your iPhone to an Apple Repair Center. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers or through Self Service Repair.2
Get started with camera service
Face ID is designed to keep your sensitive data, including your financial and health information, secure and private. You won't be able to use Face ID to unlock your device, authorize payments, or sign in to apps until the calibration process is complete. Your device will show Finish Repair next to TrueDepth Camera until you complete the repair with Repair Assistant.
If a service provider uses a nongenuine TrueDepth camera or does not complete the repair, the following might also occur:
Camera doesn't focus correctly or images aren't sharp
When using Portrait mode, the subject isn't in focus or is only partially in focus; or the depth-of-field effect doesn't appear as expected
A 3rd-party app that uses the camera freezes or quits unexpectedly
Real-time preview in 3rd-party apps appears blank or gets stuck
Memojis are misaligned or don't recognize your facial expressions
Parts and service history
With iPhone 12 models and later, you can go to Settings > General > About to see the parts and service history of your iPhone, and you can see if the TrueDepth camera has been replaced.
If the repair was done using genuine Apple parts and processes, you'll see Genuine next to TrueDepth camera.
After a new, Genuine Apple TrueDepth camera has been installed, you'll see Finish Repair next to TrueDepth camera until you complete the repair with Repair Assistant.
A Face ID Issue message can appear for several reasons, including:
The part was replaced with a nongenuine part
The part was already used or installed in another iPhone
The part isn't functioning as expected
The part calibration was incomplete
This message doesn't affect your ability to use your iPhone or access your camera, but you won't be able to use Face ID to unlock your device, authorize payments, or sign in to apps until the calibration process is complete. If you replace the TrueDepth camera on an iPhone 14 or later, it won't work unless you complete the repair or restore your iPhone.
Learn more about iPhone parts and service history.
Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics, and resources. Repairs by Independent Repair Providers are not covered by Apple's warranty or AppleCare plans, but might be covered by the provider's own repair warranty.
Self Service Repair provides access to genuine Apple parts, tools, and repair manuals so that customers experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repair. Self Service Repair is currently available in certain countries or regions for specific iPhone models introduced in 2021 or later. To view repair manuals and order parts for eligible models, go to the Self Service Repair page.
