Learn how to send your iPhone to Apple for service from Europe

Here's how to send your iPhone to Apple for service.

Need a different country or region?

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you ship your iPhone

Follow these steps before you send your iPhone in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:

1. Back up your iPhone.

2. Remove your iPhone from your Apple ID device list.

3. Erase your iPhone, then power it down.

4. Remove the SIM card from your iPhone if it uses one, and keep it in a safe place. If your iPhone uses an eSIM, contact your wireless service provider to suspend service, if necessary.

Pack your iPhone

1. Place your iPhone in the bag, then place the bag into the small box. Or place your iPhone into the small box, then close the box. Do not include your stereo headset, USB cable, power adapter, or other accessories. If you include extra items in the box, we won't be able to return them to you.

   

2. Remove the shipping label from the box, if you haven’t already done so. Place the small box into the shipping box. If a bag is present, insert the small box inside the bag. Then apply the shipping label on the bag and mail it to Apple.

   

3. Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure that the battery sticker is not obstructed.

   

In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

Ship your iPhone to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Learn how to use your iPhone after service.