If iTunes detects incompatible Bluetooth software on your computer

Some older Bluetooth software isn't compatible with iTunes on Windows.

This article has been archived and is no longer updated by Apple.

If you have older Bluetooth software, you might see an "iTunes has detected incompatible Bluetooth software on your computer and may not run correctly" alert message. If you don't remove the conflicting software, iTunes won't open or run correctly.

To check for and remove the conflicting Bluetooth software, follow these steps:

  1. Download Autoruns for Windows from Microsoft.
  2. Find Autoruns.zip on your computer and open the compressed folder.
  3. After reviewing the contents and the license, drag Autoruns.exe to your desktop.
  4. Open Autoruns.exe.
  5. Click the Logon tab.
  6. From the Options menu, select Hide Microsoft Entries.
  7. In the Image Path column, look for bttray.exe.
  8. If bttray.exe software exists, contact the manufacturer of your Bluetooth accessory to see if the software is necessary for your computer. If not, get assistance with removing it.
    If bttray.exe is necessary, from the same path as bttray.exe, locate BtITunesPlugin.exe and rename it to Old_BtITunesPlugin.exe

Contact the manufacturer of your Bluetooth accessory if you need more help. 

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