How to send your Beats Studio Buds charging case to Apple for repair from the Asia-Pacific region

Here's how you send your Beats Studio Buds charging case back to Apple after you get a replacement.

Need a different country or region?

• The United States and Canada

• Europe

• Asia-Pacific

After you’ve contacted Apple for service:

• In Australia, you'll receive your replacement product by mail. You'll be provided with a link to a shipping label to print at home. You'll return your original product to Apple using the shipping label.

• In Hong Kong, New Zealand, and Singapore, you’ll receive a kit by mail that contains a replacement product with everything you need to return your original product to Apple.

• In Japan, a courier will bring your replacement product and collect your original product.

Returning your original product is not required if it was lost.

Important: If exchanging a product, return it so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your product within 10 days, or if Apple technicians find that your product has accidental damage or unauthorized modifications, you'll be charged the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Pack your charging case

Customers in Japan may proceed to the ship your charging case to Apple section.

1. Set your Beats Studio Buds charging case in the tray in the white box. Don't include any accessories with your charging case (such as your earbuds or charging cable). If you include extra items in the box, we won't be able to return them to you.

   

2. Place the lid on the white box.

   

3. Insert the white box into the hole in the shipping box.

   

4. Close the lid of the shipping box.

   

5. Seal the shipping box with the tape provided.*

   

6. Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.

Ship your charging case to Apple

Choose your country or region:

• Australia

• Hong Kong

• Japan

• New Zealand

• Singapore

Australia

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.*

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. In a few days, check that Apple has received your product.

Hong Kong

1. Call DHL Hong Kong Customer Service to arrange collection of your Apple product at (+852) 2400 3388. Advise DHL that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   • Your Name

   • Account Number (See your DHL Express flyer)

   • Company Name - Apple

   • Contents (See your DHL Express flyer)

   • Weight (See your DHL Express flyer)

   • Region

   • Shipment value (See your DHL Express flyer)

2. Stick your invoice pouch over the Neutral Delivery (NDS) label on the DHL Express flyer.

3. Stick your return shipping label over the original shipping label on the DHL Express flyer.*

4. Hand the packaged Apple product to the DHL courrier.

5. Ask the courier for proof of collection.

6. In a few days, check that Apple has received your Apple product.

Japan

The courier will bring a box to collect your product for service.

1. Hand your charging case to the courier. Do not include any accessories with your charging case (such as your charging cable). If you include extra items in the box, we won't be able to return them to you.*

2. In a few days, check that Apple has received your product.

Your product will be serviced as quickly as possible. Check the status of your service request.

New Zealand

1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number.

2. Put the packaged Apple product in the TNT satchel and seal the satchel.

3. Place the shipping label in the satchel’s clear plastic pocket.*

To arrange a collection, either:

• Write an email

  1. Use the subject line “Apple collection - Beats Studio Buds charging case” followed by the TNT consignment number.

  2. Include in the email message: That you are using a prepaid satchel on account number 320792, whether your collection address is a residence or a business, and your contact phone number.

  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and provide your contact phone number.

TNT will provide the booking reference number and collection date in response to your email or phone call.

In a few days, check that Apple has received your Apple product.

Singapore

Your package will come with a pre-labeled DHL flyer to ship back your Apple product.

1. Put the packaged Apple product into the pre-labeled DHL flyer and seal the flyer.*

2. Call DHL Singapore Customer Service to arrange collection of your Apple product at (+65) 6285 8888. Advise DHL that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   • Your Name

   • Account Number (See your DHL Express Flyer)

   • Company Name - Apple

   • AWB Number (See your DHL Express Flyer)

   • Contents: Electronic product

   • Pick up address and time

   • Contact phone number for pick up

   • Number of pieces: 1

   • Weight: 1 kg

3. Hand the packaged Apple product to the DHL courrier.

4. Ask the courier for proof of collection.

5. In a few days, check that Apple has received your Apple product.

Use your charging case after service

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.

Set up your Beats Studio Buds and charging case.