iPad Service and Repair
Learn how to get your iPad fixed, how much it costs, and how long it will take.
How do I get my iPad fixed?
Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider. Be sure you know your Apple ID and password before your appointment.
Get Service
iPad service pricing - United Arab Emirates
If your iPad issue is covered under our warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) if any of these conditions apply:
- Your iPad is over one year old.
- Your iPad screen gets broken accidentally. Accidental damage isn't covered by the Apple warranty.
- Your iPad has other types of accidental damage or issues caused by unauthorized modifications.
If your iPad issue isn’t covered, you’ll pay an out-of-warranty fee unless your iPad has AppleCare+, which includes two incidents of accidental damage. You can use an incident for a cracked screen or for other damage to your iPad. Each AppleCare+ incident has a service fee, as shown.
iPad model or accessory |
Out-of-warranty service fee |
AppleCare+ service fee |
|---|---|---|
iPad mini, iPad mini 2 |
AED 779 |
AED 179 |
iPad mini 3, iPad mini 4 |
AED 1,149 |
AED 179 |
iPad 2, iPad Air, |
AED 979 |
AED 179 |
iPad Air 2, |
AED 1,149 |
AED 179 |
iPad Pro 9.7-inch |
AED 1,449 |
AED 179 |
iPad Pro (10.5-inch) |
AED 1,729 |
AED 179 |
| iPad Pro (11-inch) | AED 1,899 | AED 179 |
iPad Pro 12.9-inch, |
AED 2,299 |
AED 179 |
| iPad Pro 12.9-inch, (3rd generation) |
AED 2,499 | AED 179 |
Pricing and terms might vary at other service providers. All prices are in Arab Emirates Dirham (AED) and include VAT. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value.
Identify your iPad model
See iPad service pricing in another country
Learn more about AppleCare Protection Plan for iPad
iPad battery and power - United Arab Emirates
If your battery needs replacement, we can repair or replace your iPad for a battery service fee. There's no fee if your battery is defective and your iPad is covered by warranty, consumer law, or AppleCare+. Our warranty doesn’t cover wear from normal use.
If you have AppleCare+ for iPad, it offers replacement coverage if your iPad battery can hold only 80 percent or less of its original capacity.
| Battery service | In-warranty or with AppleCare+ | Out of warranty |
|---|---|---|
| All eligible iPad models | AED 0 | AED 379 |
All prices are in Arab Emirates Dirham (AED) and include VAT.
Other battery and power issues
Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.
If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.
Screen repair
If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee, as shown above. Accidental damage isn't covered by the Apple warranty or by consumer law.
If your screen fails due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.
The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.
AppleCare+ for iPad includes up to two incidents of accidental damage. Each incident has a service fee. You can use an incident for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.
How long will it take?
Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.
After we receive your iPad, you can check the status of your repair.
Apple accessories
Apple-branded accessories, including Apple Pencil, are covered under the Apple One Year Limited Warranty for accessories. You can repair or replace the battery in your Apple Pencil for a fee, or for free if it's covered by the warranty or consumer law. Your Apple Pencil is covered under AppleCare+ for iPad if you bought your Apple Pencil at the same time as your iPad.
| Accessory | Battery service |
|---|---|
| Apple Pencil | AED 114.50 |
| Apple Pencil (2nd generation) | AED 114.50 |
All prices are in Arab Emirates Dirham (AED) and include VAT.
What to expect
What to expect
Before you bring your iPad to us, be sure to back up your data and prepare your iPad for replacement. If you get a replacement device, it won't have your data on it, and you'll need to restore that data from your backup.
After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.
Read the Apple privacy policy
Apple Limited Warranty coverage
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your locale might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.