iPad Service and Repair

Learn how to get your iPad fixed, how much it costs, and how long it will take.

How do I get my iPad fixed?

Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider. Be sure you know your Apple ID and password before your appointment.
Get Service

How much does it cost?

If your iPad issue is covered under our warranty, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when:

  • Your iPad is no longer covered by the Apple warranty or by consumer law.
  • Your iPad screen gets broken accidentally.
  • Your iPad has other accidental damage or issues caused by unauthorized modifications. 

If your iPad issue isn’t covered, you’ll pay a fee. This fee will be either:

If you have AppleCare+, it includes accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

Learn more about AppleCare+

iPad service pricing - United Arab Emirates

Pricing and terms might vary at other service providers.

iPad Pro AppleCare+ service fee Out-of-warranty fee
iPad Pro 12.9-inch (4th generation) AED 179 AED 2,499
iPad Pro 12.9-inch (3rd generation) AED 179 AED 2,499
iPad Pro 12.9-inch (2nd generation) AED 179 AED 2,299
iPad Pro 12.9-inch AED 179 AED 2,299
iPad Pro 11-inch (2nd generation) AED 179 AED 1,899
iPad Pro 11-inch AED 179 AED 1,899
iPad Pro (10.5-inch) AED 179 AED 1,729
iPad Pro 9.7-inch AED 179 AED 1,449
iPad mini AppleCare+ service fee Out-of-warranty fee
iPad mini 5 AED 179 AED 1,149
iPad mini 4 AED 179 AED 1,149
iPad mini 3 AED 179 AED 1,149
iPad mini 2 AED 179 AED 769
iPad mini AED 179 AED 769
iPad Air AppleCare+ service fee Out-of-warranty fee
iPad Air 4 AED 179 AED 1,649
iPad Air 3 AED 179 AED 1,449
iPad Air 2 AED 179 AED 1,149
iPad Air  AED 179 AED 949
iPad AppleCare+ service fee Out-of-warranty fee
iPad 8th generation AED 179 AED 949
iPad 7th generation AED 179 AED 949
iPad 6th generation AED 179 AED 949
iPad 5th generation AED 179 AED 949
iPad 4th generation AED 179 AED 1,149

All prices are in Arab Emirates Dirham (AED) and include VAT. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value. 

Identify your iPad model
Learn more about AppleCare Protection Plan for iPad

Is your iPad covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage coverage. Each incident of accidental damage is subject to a service fee.

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

Model Accidental damage (AppleCare+ fee)
All eligible iPad models AED 179

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPad serial number. 

Learn more about AppleCare+

iPad battery and power - United Arab Emirates

Battery service costs

If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service your iPad or Apple Pencil at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee.

If you have AppleCare+, it covers your iPad or Apple Pencil for no additional charge if your product's battery holds less than 80 percent of its original capacity.

We will need to test your product to find the cause of your battery issue.

Battery service In-warranty or with AppleCare+ Out of warranty
All eligible iPad models AED 0 AED 379
Apple Pencil (1st and 2nd generation)  AED 0 AED 115

All prices are in Arab Emirates Dirham (AED) and include VAT.

Other battery and power issues

Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.
If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.

Request service

Screen repair

If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee, as shown above. Accidental damage isn't covered by the Apple warranty or by consumer law.

If your screen fails due to a manufacturing issue, it’s covered by the Apple warranty and consumer law.

The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.

If you have AppleCare+, it gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.

Get service
Learn more about AppleCare+ for iPad

How long will it take?

Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.
After we receive your iPad, you can check the status of your repair.

Apple accessories

Apple-branded accessories, including the cable and power adapter, are covered by the Apple One Year Limited Warranty for accessories and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. 

The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use one of the incidents of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories. Or you can pay the out-of-warranty service fee.

Accessory AppleCare+ incident fee Out-of-warranty service fee
Apple Pencil (2nd generation) AED 99 AED 429
Apple Pencil AED 99 AED 299
Accessory AppleCare+ incident fee
Smart Keyboard (all models) AED 99

All prices are in Arab Emirates Dirham (AED) and include VAT.

What to expect

What to expect

Before you bring your iPad to us, be sure to back up your data and prepare your iPad for replacement. If you get a replacement device, it won't have your data on it, and you'll need to restore that data from your backup.

After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.
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