iPad Service and Repair

Learn how to get your iPad fixed, how much it costs, and how long it will take.

How do I get my iPad fixed?

Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider. Be sure you know your Apple ID and password before your appointment.
Get Service

iPad service pricing - United Arab Emirates

If your iPad issue is covered under our warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) if any of these conditions apply:

  • Your iPad is over one year old.
  • Your iPad screen gets broken accidentally. Accidental damage isn't covered by the Apple warranty.
  • Your iPad has other types of accidental damage or issues caused by unauthorized modifications. 

If your iPad issue isn’t covered, you’ll pay an out-of-warranty fee unless your iPad has AppleCare+, which includes two incidents of accidental damage. You can use an incident for a cracked screen or for other damage to your iPad. Each AppleCare+ incident has a service fee, as shown.

iPad model or accessory

Out-of-warranty service fee

 AppleCare+ service fee

iPad mini, iPad mini 2

AED 769

 AED 179 

iPad mini 3, iPad mini 4,
iPad mini 5

AED 1,149

 AED 179 

iPad 2, iPad Air, 
iPad 5th generation,
iPad 6th generation

AED 949

 AED 179 

iPad Air 2, 
iPad 4th generation

AED 1,149

 AED 179 

iPad Pro 9.7-inch,
iPad Air 3

AED 1,449

 AED 179 

iPad Pro (10.5-inch)

AED 1,729

 AED 179 
iPad Pro (11-inch) AED 1,899 AED 179 

iPad Pro 12.9-inch, 
iPad Pro (12.9-inch,
2nd generation)

AED 2,299

 AED 179 
iPad Pro 12.9-inch,
(3rd generation)		 AED 2,499 AED 179 

Pricing and terms might vary at other service providers. All prices are in Arab Emirates Dirham (AED) and include VAT. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value. 

Identify your iPad model
See iPad service pricing in another country
Learn more about AppleCare Protection Plan for iPad

iPad battery and power - United Arab Emirates

If your battery needs replacement, we can repair or replace your iPad for a battery service fee. There's no fee if your battery is defective and your iPad is covered by warranty, consumer law, or AppleCare+. Our warranty doesn’t cover wear from normal use.

If you have AppleCare+ for iPad, it offers replacement coverage if your iPad battery holds less than 80 percent of its original capacity.

Battery service In-warranty or with AppleCare+ Out of warranty
All eligible iPad models AED 0 AED 379

All prices are in Arab Emirates Dirham (AED) and include VAT. 

Other battery and power issues

Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.
If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.

Request service

Screen repair

If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee, as shown above. Accidental damage isn't covered by the Apple warranty or by consumer law.

If your screen fails due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.

The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.

AppleCare+ for iPad includes up to two incidents of accidental damage. Each incident has a service fee. You can use an incident for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.

Get service
Learn more about AppleCare+ for iPad

How long will it take?

Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.
After we receive your iPad, you can check the status of your repair.

Apple accessories

Apple-branded accessories, including Apple Pencil, are covered under the Apple One Year Limited Warranty for accessories. You can repair or replace the battery in your Apple Pencil for a fee, or for free if the battery is defective and covered by the warranty, AppleCare+, or consumer law. Our warranty doesn’t cover wear from normal use.

Accessory Battery service
Apple Pencil (all models)  AED 114.50

Your Apple Pencil is also covered under AppleCare+ for iPad, including accidental damage. You can use one of the two incidents of accidental damage included in AppleCare+ for iPad to cover a damaged Apple Pencil. Or you can pay the out-of-warranty service fee.

Accessory Out-of-warranty service fee AppleCare+ incident fee
Apple Pencil AED 299 AED 99
Apple Pencil (2nd generation) AED 429 AED 99

All prices are in Arab Emirates Dirham (AED) and include VAT.

What to expect

What to expect

Before you bring your iPad to us, be sure to back up your data and prepare your iPad for replacement. If you get a replacement device, it won't have your data on it, and you'll need to restore that data from your backup.

After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.
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