If some Mac features don't work when running Windows in Boot Camp

When you upgrade or reinstall Windows on your Mac, you might need to reinstall or update the Windows support software (drivers) provided by Boot Camp.

If you see any of the following issues when your Mac is started from Microsoft Windows, use the steps in this article to reinstall or update your Windows support software:

  • An error message says that Apple Software Update has stopped working.
  • One or more screen resolutions are missing or unavailable for your display in Windows.
  • You can't adjust the brightness of your built-in display in Windows.
  • Your Apple mouse, trackpad, or keyboard isn't working in Windows.
  • You don't hear audio from the built-in speakers of your Mac in Windows.
  • The built-in microphone or camera of your Mac isn't recognized in Windows.

Connect and format a USB flash drive

To download and install the latest Boot Camp drivers for Windows, you need a 16 GB or larger USB 2 flash drive. (USB 3 flash drives don't work when installing Windows with Boot Camp.) It will be erased, so back up any of its data that you want to keep before continuing.

  1. Start your Mac from macOS. If you're currently started from Windows, click the Boot Camp icon in the system tray and select the option to restart from macOS.
  2. Connect the USB flash drive to your Mac.
  3. Open Disk Utility, which is in the Utilities folder of your Applications folder.
  4. Select your USB flash drive from drives listed in the Disk Utility window.
    Select the drive name, not the volume name that appears beneath it.
  5. Click the Erase button or tab.
  6. Choose MS-DOS (FAT) as the format.
  7. If you see a Scheme menu, choose Master Boot Record as the scheme.
  8. Click Erase to reformat the drive, then quit Disk Utility.

Download the support software for Windows 10

  1. Make sure that your Mac is connected to the Internet.
  2. Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder.
  3. In the Boot Camp Assistant window, look for a checkbox to download the latest Windows support software from Apple. If you see the checkbox, make sure that it’s selected. Then deselect all other checkboxes and click Continue. If you don’t see the checkbox, choose Action > Download Windows Support Software from the menu bar.
  4. Make sure that your USB flash drive is shown as the destination drive. Then click Continue and enter an administrator name and password, if prompted. Boot Camp Assistant then downloads the Windows support software to that drive.

Experiencing issues?

  • If the assistant doesn't see your USB flash drive, click Go Back and make sure that the drive is connected directly to the USB port on your Mac—not to a display, hub, or keyboard. Disconnect and reconnect the drive, then click Continue.
  • If the assistant says that your USB flash drive can't be used, make sure that it's formatted correctly. Also make sure that you're using a USB 2 flash drive, not USB 3.
  • If the assistant says that it can't download the software because of a network problem, make sure that your Mac is connected to the Internet.
  • If the assistant says that the Windows support software could not be saved to the selected drive, make sure that your USB flash drive has a storage capacity of at least 16 GB.
  • Check that your Mac meets the system requirements to install Windows with using Boot Camp for macOS.

Install the downloaded Windows support software

After the Windows support software has been downloaded or copied to your USB flash drive, quit Boot Camp Assistant, then follow these steps to install the software.

  1. Make sure that the USB flash drive is connected to your Mac.
  2. Choose Apple menu > System Preferences, click Startup Disk, then select the Windows volume from the list of drives:
  3. Click Restart to start up your Mac in Windows, then log in if prompted.
  4. Open the Boot Camp folder (or, on newer versions, the WindowsSupport folder) on the USB flash drive. Then double-click Setup (or setup.exe) to begin installation. When you're prompted to allow Boot Camp to make changes, click Yes. 
  5. Click Repair to reinstall or update the Windows support software installed by Boot Camp. If you get a warning that the software you're installing hasn't passed Windows Logo testing, click Continue Anyway.
  6. After installation finishes, click Yes to restart your Mac. 

If a Mac feature still doesn't work after updating the Windows support software, search for your symptom on the Apple support website or Microsoft support website. Some features of your Mac aren't designed to work in Windows.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

Published Date: