How to contact an app developer

You can find contact information for app developers using your iPhone, iPad, iPod touch, Mac, or Apple TV.

You might want to contact the developer or publisher of an app for help if you experience one of these issues:

  • All apps on your iPhone open and function as expected, except for one.
  • You previously bought a non-consumable in-app purchase and aren't able to restore your purchases in the app.

Use your iOS device to find the support information for developers of iOS, Messages, or Watch apps; your Mac to find information for developers of Mac apps; and your Apple TV for information for developers of Apple TV apps.

Find an app developer's support information

On your iPhone, iPad,
or iPod touch

On your Mac
 
 

On your Apple TV
 
 

On your iPhone, iPad or iPod touch

  1. Open the App Store. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with. 
  2. Search for the app, then tap it. You can also find the app in your purchases: Tap Today, then tap the My Account button or your photo in the upper-right corner of the screen. Tap Purchased, then find the app. You might need to tap "Not on this [device]" to see all of your apps.
  3. Swipe up to find the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
    An iPhone X showing the Ratings & Reviews section of an app's information page in the App Store. The App Support button is magnified.


For an app on your Mac

  1. Open the App Store. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with. 
  2. Search for the app, then click it. You can also find the app in your purchases: Click the My Account button or your photo in the lower-left corner of the screen, then find the app and click it.
  3. On the right side of the window, click the app's support link. Scroll to the Ratings & Reviews section, then click App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
    A screenshot of the App Store on Mac showing the Ratings & Reviews section of an app's information page. The App Support button is magnified.


For an app on your Apple TV

  1. Open the App Store. Make sure that you're signed in with the Apple ID that you purchased or downloaded the app with.
  2. Search for the app, then choose it.
  3. Scroll to the bottom of the page. You'll find the developer's website in the Information section.
    An Apple TV showing the Ratings and Review section of an App in the App Store. The Developer Website link at the bottom of the page is magnified.

If you're using an Apple TV (2nd generation) or Apple TV (3rd generation), search the Internet for the name of the app to find the developer.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

Дата на публикуване: