If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch
When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages on your computer.
One of these messages might appear if your device disconnects during the update or if your computer loses its connection with the device during restore:
The iPhone [device name] could not be restored. An unknown error occurred (9).
The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).
Update your device
Update your Mac to the latest version of macOS or the latest version of iTunes.
Force your device to restart:
iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the device restarts. If you're not sure, see which buttons you need to press to restart your iPad.
iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the side button until you see the Apple logo.
iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the side (or top) button and the Volume Down button. Release when you see the Apple logo.
iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold the side (or top) button and the Home button until you see the Apple logo.
Connect your device to your computer using a USB cable. Locate your device on your computer.
When you see the option to update or restore, click Update instead of Restore. This reinstalls the software and keeps your personal data.
Resolve update and restore issues
If your device starts up in recovery mode during an update, restore it instead of updating it. After the restore completes, set up your device from a backup.
If you still see an error during the update:
Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
Try to restore your device using another USB cable.
Try to restore your device on another computer.
If you still see error 9, 4005, 4013, or 4014 when you restore your device, contact us.
Learn about other update and restore errors.