Learn how to send your Beats earphones to Apple using Express Replacement Service
Prepare your Beats earphones for packing and shipping.
After you’ve contacted Apple for service, you’ll receive a replacement product with instructions to return your original product to Apple. Instructions may vary by country or region.
Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for issues that are not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple's Limited Warranty, ERS terms and conditions for service covered by an Applecare plan, or ERS terms and conditions for service not covered by Apple's Limited Warranty, an AppleCare plan, or consumer law.
Follow these steps to prepare your Beats earphones:
Customers in Japan, proceed to the Ship your Beats earphones to Apple section for the Asia-Pacific region.
Remove the tray from the white box that contained your replacement earphones and discard the tray.
Place your earphones inside the plastic bag and close it. Don't include any accessories with your earphones (including wing tips, ear tips, charging cables, or carrying cases). If you include extra items in the box, we won't be able to return them to you.
Place the plastic bag, containing the earphones, into the white box.
Place the lid on the white box.
Place the white box into the brown shipping box and close it.
Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.
* Apple is not responsible for any damage during shipping.
Ship your Beats earphones to Apple
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