How to send your iPod to Apple for service from the Asia-Pacific Region

Here's how you send your iPod to Apple for service.

Need a different country or region?

After you’ve contacted Apple for service:

• In Australia, you'll be provided with a link to a shipping label to print at home. You'll return your product to Apple using the shipping label.

• In New Zealand, you’ll receive a kit that contains everything you need to return your product to Apple.

• In Japan, a courier will bring your replacement product and collect your original product.

Before you ship your iPod

Before shipping an iPod touch:

1. Back up your iPod touch. To protect your data, follow the steps in the “Before you send” section of this article.

2. Remove your iPod touch from Find my iPhone.

3. Erase your data.

Pack your iPod

Customers in Australia and Japan may proceed to the ship your iPod to Apple section.

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your iPod to Apple.

1. Lift up the top piece of foam inside the box.

2. Insert your iPod into the bag. Do not include ear buds, power adapters, cables or cases. If you include extra items in the box, we won't be able to return them to you.

   

3. Seal the bag.

   

4. Place the bag in the shipping box.

   

5. Replace the top piece of foam so that it covers your iPod.

   

6. Close the shipping box.

   

7. Seal the box with the tape provided.

   

Ship your iPod to Apple

Select your country or region:

Australia

1. Print the shipping label that Apple provided when you requested service.

2. Take your shipping label and unpackaged iPod to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*

3. Australia Post will package your product and provide you a receipt to confirm your product return.

4. Your iPod will be serviced as quickly as possible. Check the status of your service request.

New Zealand

1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number.

2. Put the iPod in the TNT satchel and seal the satchel.

3. Place the shipping label in the satchel’s clear plastic pocket.*

To arrange a collection, either:

• Write an email

  1. Use the subject line “Apple collection - iPod” followed by the TNT consignment number.

  2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.

  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and provide all the information in step 2 of “Write an email” above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Your iPod will be serviced as quickly as possible. Check the status of your service request.

Japan

The courier will bring a box to collect your product for service.

1. Hand your iPod to the courier. Do not any accessories with your iPod (such as your charging cable).* If you include extra items in the box, we won't be able to return them to you.

2. In a few days, check that Apple has received your product.

Check the status of your service request.

Use your replacement iPod

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.

1. Restore your iPod from an iCloud or iTunes backup.

2. Turn on Find my iPhone.

3. Set up your iPod touch.