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iPhone: Microphone issues

Symptoms

Follow these troubleshooting steps if you experience one of these issues:

  • Other people can't hear you, or have difficulty hearing you during a phone call or FaceTime call
  • Other people complain that you sound unclear during a phone call or FaceTime call
  • You hear no sound or the sound is unclear when playing back recorded audio

Resolution

  1. Make sure nothing is plugged in to the jack connector.
  2. Make sure nothing is blocking any of the microphones (see the pictures below to locate the microphones on your device)
  3. Make sure none of the microphones is obstructed by dirt or debris.
  4. Turn the iPhone off and then on.
  5. Make sure that the latest version of iOS is installed.
  6. If necessary, find general iPhone hardware troubleshooting suggestions.
  7. For further assistance, contact Apple Support.

iPhone 5 and later:

  1. Receiver / front microphone
  2. Rear microphone
  3. Bottom microphone

iPhone 4, iPhone 4s:

  1. Top microphone
  2. Bottom microphone

iPhone 3G, iPhone 3GS:

  1. Microphone

Additional Information

If the issue persists and you need to make a call, try using headphones with an integrated microphone.

Get help with troubleshooting FaceTime.

Learn about iPhone hardware troubleshooting.

Last Modified: Sep 27, 2013
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  • Last Modified: Sep 27, 2013
  • Article: TS5183
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