About Apple's Power Adapter Replacement Program -- U.S. only

Symptoms

If you received a notice that referred to Apple's Power Adapter Replacement Program, read on to learn about strain relief and see the Resolution section to learn how to obtain a replacement adapter.

Note: The program is available to eligible customers in the United States only. 

Apple may provide customers a replacement adapter if the power adapter shows signs of strain relief. Strain relief is defined as a condition where the DC cable (the thin cord that attaches the MagSafe connector to the power adapter) separates from the end of the MagSafe connector or from the other end of the thin cord, at the power adapter. For more information about strain relief, see section 6 of Mac notebooks: Troubleshooting MagSafe Adapters.

 

Example of a MPM MagSafe Adapter with a "T" shape exhibiting a strain relief issue, above.

Resolution

Example of a MPM MagSafe Adapter with a "T" shape exhibiting a strain relief issue, above.

Note: This program will cover strain relief for a period of three years after the purchase of an adapter with computer or a standalone adapter.

Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.

For more information, go to www.AdapterSettlement.com.

Additional Information

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified: Sep 2, 2014
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  • Last Modified: Sep 2, 2014
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