About Apple's Power Adapter Replacement Program -- U.S. only
If you received a notice that referred to Apple's Power Adapter Replacement Program, read on to learn about strain relief and see the Resolution section to learn how to obtain a replacement adapter.
Note: The program is available to eligible customers in the United States only.
Apple may provide customers a replacement adapter if the power adapter shows signs of strain relief. Strain relief is defined as a condition where the DC cable (the thin cord that attaches the MagSafe connector to the power adapter) separates from the end of the MagSafe connector or from the other end of the thin cord, at the power adapter. For more information about strain relief, see section 6 of Mac notebooks: Troubleshooting MagSafe Adapters.
Example of a MPM MagSafe Adapter with a "T" shape exhibiting a strain relief issue, above.
Note: This program will cover strain relief for a period of three years after the purchase of an adapter with computer or a standalone adapter.
Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.
- Apple Authorized Service Provider. Find one here.
- Apple Technical Support. Contact us for local service options.
- Apple Retail Store. Set up an appointment with a Genius.
For more information, go to www.AdapterSettlement.com.
Learn about troubleshooting your MagSafe adapter.