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Get help using iCloud storage

Symptoms

 Get help upgrading or downgrading your iCloud storage, and learn what to do if you see inconsistent storage values.

Resolution

Storage upgrades and downgrades

First, try these steps to upgrade or downgrade your iCloud storage. If you purchase an iCloud storage plan, you'll be charged immediately, then each billing period until you downgrade or cancel your plan. Review the iCloud Terms and Conditions for more information. If you downgrade, the change will take effect after your current monthly or annual subscription ends.

If you need help selecting a different iCloud storage plan or saving your payment information, try the steps below. Test after each step to see if the issue is resolved.

Make sure that you're signed in to iCloud with the correct Apple ID

Use these steps to check your Apple ID:

  • iPhone, iPad, or iPod touch: Tap Settings > iCloud and tap your name.
  • Mac: Choose Apple menu > System Preferences > iCloud > Account Details.
  • PC:
    • In Windows 8.1, go to the Start screen, click the down arrow in the lower-left corner, then click the iCloud app.
    • In Windows 8, go to the Start screen, click the iCloud tile, then click Account details.
    • In Windows 7 and Vista, choose Start > All Programs > iCloud > iCloud, then click Account details.

Edit your Apple ID billing information

Use the steps below to review or edit your billing information. Remember to check these things:

  • Your current billing address is correct, including the country and region.
  • Your credit card information is up to date.
  • The security code for your credit card is correct.

If you're using an iPhone, iPad, or iPod touch, use these steps:

  1. Tap Settings > iTunes & App Store.
  2. Tap your Apple ID, and tap View Apple ID. You might need to enter your password.
  3. Tap Payment Information, and update your account.

If there's an issue with your payment information when you try to upgrade or downgrade in OS X Yosemite, you'll be asked to update your payment information. You can also update your payment information in the iTunes Store.

If you're using OS X Mavericks or earlier, you can use the steps below or update your payment information in the iTunes Store:

  1. Choose Apple menu > System Preferences, then click iCloud.
  2. Click Manage in the lower-right corner.
  3. Click View Account.
  4. Enter the password for your Apple ID, click View Account, then follow the onscreen instructions.

If you're using Windows 8 or earlier, use these steps:

  1. Open iCloud for Windows 4.0 or the iCloud Control Panel:
    • In Windows 8.1, go to the Start screen, click the down arrow in the lower-left corner, then click the iCloud app.
    • In Windows 8, go to the Start screen and click the iCloud tile.
    • In Windows 7 and Windows Vista, choose Start > All Programs > iCloud > iCloud.
  2. In iCloud for Windows 4.0, click Storage. In iCloud Control Panel, click Manage.
  3. Click View account.
  4. Enter the password for your Apple ID, click View Account, then follow the onscreen instructions.

You might need to enter your credit card information again, then try to upgrade. You can't update your payment information or manage your storage from iCloud.com. If you still can't upgrade your storage, contact iCloud Support

Inconsistent storage values

Learn what to do if your available storage is inconsistent or incorrect.

Learn more

Learn how to manage your iCloud storage, how iCloud storage is billed and what's backed up by iCloud Backup.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Oct 29, 2014
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  • Last Modified: Oct 29, 2014
  • Article: TS4009
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