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iCloud: My Photo Stream troubleshooting

Symptoms

Find the scenario below that best describes your issue and follow the related steps for troubleshooting. Additional troubleshooting steps for iCloud Photo Sharing and Shared Photo Streams are also available.

Resolution

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I imported photos to iPhoto or Aperture from my camera, but I do not see them uploaded to the My Photo Stream album, though the service is enabled.

In iPhoto or Aperture, navigate to Preferences > iCloud (or Photo Stream). Ensure that Automatic Upload is enabled under My Photo Stream and that you have an active Wi-Fi or Ethernet connection. If necessary, review the instructions for troubleshooting your Internet connection on your Mac.

If Automatic Upload is not enabled, you can either enable it and import again, or manually add the newly imported photos to My Photo Stream in iPhoto or Aperture by dragging them into the My Photo Stream album in your Library.

 

I don't see photos in My Photo Stream on my iOS device.

  • From the Home screen, tap Settings > Wi-Fi. Make sure that Wi-Fi is turned on and your device is connected to a wireless network. If necessary, troubleshoot your Internet connection on your iOS device.
  • From your Home screen, tap Settings > iCloud > Photos (Photo Stream on a device using iOS 6) and make sure that My Photo Stream is turned on.
  • Ensure that the Camera app is closed on the device that took the photo. Photos will not upload from an iOS device to My Photo Stream until the Camera app is closed.
  • Ensure that your iOS device has not fallen below 20% battery power. To preserve battery life, Photo Stream downloading and uploading are disabled when the battery reaches this threshold. Downloading and uploading will resume once you charge your device and the battery charge is greater than 20%.

 

I don't see any photos in the My Photo Stream view of iPhoto or Aperture.

  • Make sure your Mac has an active Wi-Fi or Ethernet connection. If you can't connect to the Internet, updates to My Photo Stream will not appear in iPhoto or Aperture. If necessary, review the instructions for troubleshooting your Internet connection on your Mac.
  • From your Mac, choose System Preferences > iCloud. Make sure that the Photo Stream checkbox is selected and you're signed in to the same iCloud account that you're using on your other supported devices.
  • Open iPhoto or Aperture, then choose Preferences > iCloud (or Photo Stream).
    • If you're using iPhoto 9.4 or later, or Aperture 3.4 or later, make sure that the My Photo Stream checkbox is selected. If you'd like all new photos that you've uploaded to your iPhoto or Aperture library to be uploaded to My Photo Stream, make sure that the Automatic Upload checkbox is selected as well.
    • If you're using iPhoto 9.2.2 through 9.3.2, or Aperture 3.2.3 through 3.3.2, make sure that the Enable Photo Stream and Automatic Import checkboxes are selected.

 

I see different photos in My Photo Stream on each of my devices.

Your device will keep up to 1000 photos, even if they are older than 30 days. Photos older than 30 days are removed from the iCloud server, so all devices may not have the same photos, depending on when you enabled My Photo Stream.

If you prefer to have only the most current photos in My Photo Stream on each of your devices, and delete the older photos:

  • If there are any photos in My Photo Stream that you want to keep, save them to your Camera Roll, then back up your Camera Roll and other data using iCloud or iTunes.
  • Turn My Photo Stream off in Settings > iCloud > Photos (on a device using iOS 6, go to Settings > iCloud > Photo Stream). Confirm that you wish to Delete Photos.
  • Turn My Photo Stream back on. iCloud will automatically push your stored photos to your device.
  • Repeat these steps for each device.

 

I installed or updated iCloud Control Panel for Windows and signed in, but when I go to iCloud Photos (or Photo Stream in iCloud Control Panel 2.x), I see a message that says I'm not signed in.

If you see either of the following messages and you're already signed in, you need to apply your settings.

  • iCloud Control Panel 3.0: "iCloud Photos is not enabled. Open iCloud Control Panel."
  • iCloud Control Panel 2.x: "Photo Stream is not enabled. Sign into iCloud to view Photo Stream."

To apply your settings in Windows 8.1:

  1. Close the Windows Explorer window that has the message.
  2. Go to the Start screen, click the down arrow Down arrow in the lower-left corner, then click the iCloud app.
  3. Select Photos if it's not already selected.
  4. Next to Photos, click Options.
  5. Select My Photo Stream. If you want to share certain photos, select Photo Sharing as well. Then click OK.
  6. Click Apply.
  7. Return to iCloud Photos.

To apply your settings in Windows 8:

  1. Close the Windows Explorer window that has the message.
  2. Go to the Start screen, then click the iCloud tile.
  3. Select Photos (Photo Stream in iCloud Control Panel 2.0 through 2.1.2) if it's not already selected.
  4. Next to Photos, click Options.
  5. Select My Photo Stream. If you want to share certain photos, also select Photo Sharing (Shared Photo Streams in iCloud Control Panel 2.0 through 2.1.2). Then click OK.
  6. Click Apply.
  7. Return to iCloud Photos (Photo Stream).

To apply your settings in Windows 7:

  1. Close the Windows Explorer window that has the message.
  2. Choose Start menu > All Programs > iCloud > iCloud.
  3. Select Photos (Photo Stream in iCloud Control Panel 2.0 through 2.1.2), if it's not already selected.
  4. Next to Photos, click Options.
  5. Select My Photo Stream. If you want to share certain photos, also select Photo Sharing (Shared Photo Streams in iCloud Control Panel 2.0 through 2.1.2). Then click OK.
  6. Click Apply.
  7. Return to iCloud Photos (Photo Stream).

I added some photos into My Photo Stream on my Windows PC, but they don't appear in My Photo Stream on any of my devices.

  • Make sure that your computer and your other devices are online by attempting to view www.apple.com. If you can't connect to the Internet, iCloud Photos will not be able to send or receive updates to My Photo Stream. If necessary, troubleshoot your Internet connection on your PC, Mac, or iOS devices.
  • Open the iCloud Control Panel and make sure that you're signed in to the same iCloud account that you're using on your other supported devices.
    • In Windows 8.1, go to the Start screen, click the down arrow Down arrow in the lower-left corner, then click the iCloud app.
    • In Windows 8, go to the Start screen, and click the iCloud tile.
    • In Windows 7, choose Start menu > All Programs > iCloud > iCloud.
  • Make sure that iCloud Photos or Photo Stream is turned on in the iCloud Control Panel. Click the Options button and make sure that My Photo Stream is turned on.
  • Close and reopen the iCloud Control Panel.
  • Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.

Confirm that you've followed one of the methods below for adding photos to My Photo Stream with iCloud Control Panel on your Windows PC.

  1. Add the photos using the Add Photos button in iCloud Photos (or Photo Stream).
    • Open a File Explorer window (Windows 8 or 8.1) or Windows Explorer window (Windows 7).
    • Under the Favorites menu, click iCloud Photos (or Photo Stream).
    • Double-click My Photo Stream.
    • Click Add photos.
    • Navigate to and select the photos that you'd like to add. Click OK.
  2. Alternatively, you can copy photos from a folder directly into the iCloud Photos (or Photo Stream) Uploads folder.
    • Confirm the location of your Uploads folder. Open iCloud Control Panel.
      • In Windows 8.1, go to the Start screen, click the down arrow Down arrow in the lower-left corner, then click the iCloud app.
      • In Windows 8, go to the Start screen, then click the iCloud tile.
      • In Windows 7, choose Start menu > All Programs > iCloud > iCloud.
      • Click the Options button next to iCloud Photos (or Photo Stream).
    • Open a File Explorer window (Windows 8 or 8.1) or Windows Explorer window (Windows 7).
    • Navigate to the iCloud Photos folder location specified in the iCloud Control Panel. Open the Uploads folder.
    • Next, open the folder containing the photos that you'd like to add to My Photo Stream. Copy them into the Uploads folder.

Additional information

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Feb 28, 2014
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  • Last Modified: Feb 28, 2014
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