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Archived - iPod nano (6th generation): Hardware troubleshooting

This article has been archived and is no longer updated by Apple.

Symptoms

If you have an issue with your iPod nano (6th generation), try these tips first.

Resolution

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Power

Will not turn on or screen remains dark

  • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
  • If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.
  • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
  • If the screen remains dark and will not turn on, then your iPod may need service.

Battery life appears short

  • Learn how to conserve battery life.
  • Learn how pressing the Sleep/Wake button affects battery life.
  • Ensure that the latest software is installed on the iPod.
  • When charging, use the cable that came with iPod nano (6th generation) and leave the device connected until it is fully charged.
    • Note: If you are charging using your computer, don't connect iPod nano (6th generation) to your keyboard. Also, the computer must be turned on and not in sleep or standby mode. If iPod nano (6th generation) is connected to a computer that's not turned on or is in sleep or standby mode, the iPod nano (6th generation) battery may drain.
  • When you are done using the iPod, verify that:
    • The Radio application is off (tap the Stop button button).
    • Music is paused (tap the Pause button button in the iPod application or disconnect the earphones).
    • There is no active Pedometer session (tap the Stop button in the Fitness application).
  • Dimming the screen is another way to extend battery life on iPod nano. Go to Settings > Brightness and restore the brightness to the default, or drag the slider to the left to lower the default screen brightness.
  • Playing tracks with EQ requires your iPod processor to consume more energy than playing tracks without EQ, since the EQ information is not encoded in the song. To prolong battery life, turn EQ off if you don’t use it. Note, however, that if you’ve added EQ to tracks in iTunes, you’ll need to set EQ to “flat” to have the effect of “off,” because iPod keeps your iTunes settings intact.
  • Try restoring iPod nano (6th generation) by connecting it to iTunes and clicking restore.
  • Test your battery life by following the steps in this article.

Notes:

  • Digital music playback uses battery power efficiently, allowing iPod nano to play music for up to 24 hours. Other features, such as FM radio, consume more power.
  • You cannot charge iPod nano (6th generation) with a FireWire power adapter or FireWire-based car charger.

Constantly restarting

  • Try putting the iPod into disk mode and restoring:
    • Reset the device (press the Sleep and Volume Down buttons simultaneously until the display turns black—about eight seconds).
    • When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode.
  • While the device is in disk mode, connect it to iTunes and try to restore.
  • Sync to iTunes and try to restore the iPod.

Will not turn off

Display

Screen is unresponsive and displays Apple logo

  • Reset iPod by holding down the Sleep/Wake button and Volume Down button until you see the Apple logo appear. If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes.
  • If the Apple logo does not appear, or if the iPod is not seen in iTunes, try putting the iPod into disk mode and restoring:
    • Reset the device (press the Sleep and Volume Down buttons simultaneously until the display turns black—about eight seconds).
    • When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode.
  • While the device is in disk mode, connect it to iTunes and try to restore.

Touch screen is not accepting input:

  • Clean the screen with a microfiber polishing cloth.
  • Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad.
  • If you have a protective plastic sheet or film on the touchscreen, try removing it, because it may be preventing the touchscreen from working properly.
  • The current application may be unresponsive; try resetting iPod by pressing and holding the Sleep/Wake button and the Volume Down buttons simultaneously for a least eight seconds, until the Apple logo appears.
  • Sync with iTunes and restore the iPod.

Display shows a white screen

  • Try putting the iPod into disk mode:
    • Reset the device (press the Sleep and Volume Down buttons simultaneously until the display turns black—about eight seconds).
    • When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode.
  • While the device is in disk mode, sync it to iTunes and try to restore.

Connectivity/syncing

iPod not recognized by iTunes or computer

Acoustics

No sound from headphones*

  • Check the volume setting.
  • Try adjusting the volume by pressing the volume buttons.
  • Try another song or audio file.
  • Try another headset.
  • Reset iPod by holding down the Sleep/Wake button and Volume Down buttons until you see the Apple logo appear.

Issue not resolved

My issue is still not resolved. What do I do next?

For information on servicing your iPod, go to the iPod Service FAQ.

 

Additional Information

* Avoiding hearing damage

Permanent hearing loss may occur if the receiver, earbuds, headphones, speakerphone, or earpieces are used at high volume. Set the volume to a safe level. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing. If you experience ringing in your ears or muffled speech, stop listening and have your hearing checked. The louder the volume, the less time is required before your hearing could be affected. Hearing experts suggest that to protect your hearing:

  • Limit the amount of time you use the receiver, earbuds, headphones, speakerphone, or earpieces at high volume.
  • Avoid turning up the volume to block out noisy surroundings.
  • Turn the volume down if you can't hear people speaking near you.

For information about how to set a maximum volume limit on iPod nano, see the iPod nano (6th generation) User Guide.

Last Modified: Mar 28, 2014
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  • Last Modified: Mar 28, 2014
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