Archived - iPad: Issues connecting to Wi-Fi networks

Resolution

If you consistently encounter issues connecting to a specific Wi-Fi network, try the following steps to resolve your issue:

Update Wi-Fi router firmware

• Verify that your Wi-Fi router firmware is up-to-date.
  • Note: This is important if your Wi-Fi router supports 802.11n, as it may still be using the draft specification of the 802.11n standard.
  • For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi- Fi routers, check the manufacturer's website for details on updating your firmware.

Use WPA or WPA2 wireless security

• Check the wireless security option of your Wi-Fi router. If WEP is being used, try using WPA or WPA2.
• Some Wi-Fi routers using WEP wireless security may cause intermittent disconnects to iPad which requires re-typing a password. Using WPA or WPA2 wireless security on your network will correct this issue.

Note: WPA and WPA2 encryption protocols are newer, more effective security options for wireless networks than the older WEP protocol.

Adjust screen brightness

• Check to see if your screen brightness is set to the lowest level by going to Settings > Brightness & Wallpaper. If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.

Note: Brightness control in the iBooks application can also be used to adjust brightness. 

Renew IP address

• In some larger wireless networks it may be necessary to renew your IP address. Renew your IP address using the following steps:
  • Tap Settings > Wi-Fi
  • Locate the Wi-Fi network you are currently using and tap 
  • Tap Renew Lease
• If the issue persists, try turning Wi-Fi to Off and then to On. 

If after attempting the troubleshooting tips provided above you are still having difficulty connecting to a network please contact Apple.