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iPod touch: Hardware troubleshooting

Symptoms

If you have an issue with your iPod touch, try these tips.

Resolution

Notes:

  • If you are syncing the iPod touch to a computer, make sure the latest supported version of iTunes is installed.
  • Installing the latest version of iOS may resolve the issue. Learn how to find which version of the software is installed on your iPod touch and update if necessary. If your device has the latest version of iOS installed, locate your symptom below and continue troubleshooting.

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Power/Battery

Battery does not appear to charge

Important: iPod touch cannot be charged with a FireWire-based power source.

  1. Verify that the power source being used is working properly.
  2. If connecting to a computer's USB port, verify it is a high-powered USB 2.0 port. Note: The USB ports on most keyboards don't provide enough power, so if you're connecting iPod touch to a keyboard, make sure it has a high-powered USB 2.0 port.
  3. Verify the computer is turned on and not in sleep or standby mode. If iPod touch is connected to a computer that's not turned on or is in sleep or standby mode, the iPod touch battery may drain.
  4. Try another USB port.
  5. Try charging from a USB charger if available.
  6. If that does not help, try another USB cable if available.
  7. Learn more about charging the battery.

Battery life seems short

  1. Click (www.apple.com/batteries/ipods.html ) for tips on how to prolong iPod touch battery life.
  2. If the screen shows a low-battery image, iPod touch is low on power and needs to charge for up to ten minutes before you can use it.
  3. If you are charging using a computer or keyboard, make sure that they are equipped with USB ports that are high-powered USB 2.0 or later.
  4. Verify that the computer is turned on and not in sleep or standby mode. If iPod touch is connected to a computer that's not turned or is in sleep or standby mode, the iPod touch battery may drain.
  5. When charging the battery, leave it connected until it is fully charged.
  6. Try turning the iPod touch off and then on again.
  7. Sync the iPod touch to iTunes and restore the iPod.

iPod touch displays the low-battery image and is unresponsive

If you see the image below, connect the device to an Apple USB power adapter and charge for at least 15 minutes.

You should see this image when iPod touch begins to charge:

If the screen still displays the low-battery icon, try turning iPod touch off and then on again.

If the issue persists, try resetting the iPod touch while connected to the charger.

Will not power on, or will not turn on unless connected to power

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Connect the iPod touch to an Apple USB power adapter and let it charge for at least ten minutes.
  3. After at least 15 minutes, if the display turns on and…
    • The home screen appears, the device should be working. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen: . Then disconnect the device from power. If it immediately turns off, seek service.
    • The low-battery image appears even after the iPod touch has charged for at least 20 minutes: See the "iPod touch displays the low-battery image and is unresponsive" symptom in this article.
    • Something other than the Home screen or low-battery image appears , continue with this article for further troubleshooting steps.
  4. If the iPod touch did not turn on, reset it while connected to an Apple USB power adapter. If the display turns on, go to step 4.
    • If the display remains black, go to the next step.
  5. Restore the device. Connect it to a computer and open iTunes. If iTunes recognizes it and indicates that it is in recovery mode, attempt to restore the iPod touch. If the device doesn't appear in iTunes or if you have difficulties in restoring it, see this article for further assistance.
  6. If restoring the iPod touch resolved the issue, go to step 4. If restoring it did not solve the issue, seek service.

Display

Display image issues

This can include bright or dark pixels, lines in video, or sections of video missing.

  1. Try turning the iPod touch off and then on again.
  2. View different content to verify that the issue is not content related.
  3. If the image is too dark, adjust the brightness. In General Settings choose Brightness and slide the slider.

Display does not go into wide-screen mode

  1. Open a web page or video and try turning iPod touch on its side to see if it goes into wide-screen mode.
  2. If that doesn't work, try another web page or video.

Note: Not all applications on iPod touch use wide-screen mode. Videos are automatically in wide-screen mode when using the Video app.

Display shows white screen

  1. Try turning the iPod touch off and then on again.
  2. If the iPod will not turn off, try to reset it.
  3. If that doesn't work, try restoring the iPod. See this article for assistance.

Display has no backlight or dark screen

  1. Try turning the iPod touch off and then on again.
  2. If the issue persists, try to reset the iPod touch while it is connected to power.

Multi-touch display not responding to touch

See this article for troubleshooting Multi-touch display issues.

Connectivity/Networking

Wi-Fi/Bluetooth issues

See these articles for help with troubleshooting Wi-Fi or Bluetooth issues:

Not seen in iTunes/USB connection issues

Audio

iPod touch (4th generation) and later: No audio or garbled audio on FaceTime or video recording

  1. Make sure that the microphone (located on the back next to the main camera or near the Sleep/Wake button) is close enough to be heard by the other party.
  2. Ensure that nothing is blocking the microphone, and if a protective case is used, try removing the device from the case.
  3. Try turning the iPod touch off and then on again.

iPod touch (4th generation) and later: Sound is low or garbled coming from speaker

  1. Check the volume setting on your iPod touch. You can adjust the volume by pressing the Volume Up and Volume Down buttons.
    • If the issue appears only with content created using the microphone (located on the back next to the main camera or near the Sleep/Wake button), make sure that nothing is blocking the microphone.
  2. If you are using a protective case or film on the display, make sure it is not covering the speaker or microphone, or completely remove the protective case or film.
  3. If the device is in a dock, remove it from the dock.
  4. Check that the speaker opening is not clogged with lint or other debris.
  5. If the speaker or microphone opening appears to be clogged, use a clean, small, dry, soft-bristled brush to clean it.
    • Use the brush to carefully and gently brush the speaker and microphone.
    • Brush away from the Dock Connector to avoid getting any debris into the connector.

No sound through headphones*

  1. Verify that there's no debris in the headphone port.
  2. Plug and unplug the headphones. Reconnect headphones and verify the connector is pushed in all the way.
  3. Check the volume setting.
  4. If you are trying to listen to music and cannot hear any audio, make sure that the music is not paused.
  5. If you are syncing the iPod touch to a computer, make sure the latest version of iTunes is installed.
  6. Try another set of Apple headphones (to determine if the issue lies with the headphones).
  7. Try a different song or video.
  8. Check other content, such as videos, to see if they exhibit the same audio issues.

No sound through internal speaker*

  1. Verify that the iPod touch is not set to pause.
  2. Verify that the volume is set appropriately.
  3. Verify that headphones are not attached to the headphone port.
  4. Verify that Bluetooth stereo headphones are not paired wirelessly.
  5. Try turning the iPod touch off and then on again.

Camera

Camera does not function

  1. If the screen shows a closed lens or black image, force quit the Camera app.
  2. If you do not see the Camera app on your Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tapping Settings > General > Restrictions.
  3. Ensure that camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the main camera lens or the display glass covering the front camera.
  4. Third-party cases can interfere with the autofocus/exposure feature; try removing the case if you have image-quality issues with photos.
  5. Try turning the iPod touch off and then on again.
  6. If your iPod touch has a front and rear camera, try switching between them to verify if the issue persists on both.

Issue not resolved

My issue is still not resolved. What do I do next?

Additional Information

* Avoiding Hearing Damage

Permanent hearing loss may occur if the receiver, earbuds, headphones, speakerphone, or earpieces are used at high volume. Set the volume to a safe level. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing. If you experience ringing in your ears or muffled speech, stop listening and have your hearing checked. The louder the volume, the less time is required before your hearing could be affected. Hearing experts suggest that to protect your hearing:

  • Limit the amount of time you use the receiver, earbuds, headphones, speakerphone, or earpieces at high volume.
  • Avoid turning up the volume to block out noisy surroundings.
  • Turn the volume down if you can't hear people speaking near you.

For information about how to set a maximum volume limit on iPod touch, see the iPod touch User Guide.

Last Modified: Jul 22, 2013
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  • Last Modified: Jul 22, 2013
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