iOS: Wi-Fi or Bluetooth settings grayed out or dim

Products Affected

iPad, iPhone, iPod touch

Symptoms

In rare instances, your iPhone, iPad, or iPod touch may be unable to enable Wi-Fi or Bluetooth in Settings. When this occurs, you will see the following symptoms:

  • Unable to turn Wi-Fi or Bluetooth on or off because the setting is grayed out or dim.
  • Missing Wi-Fi or Bluetooth MAC Address missing or displaying all zeros in Settings > General > About.

If you are able to turn Wi-Fi or Bluetooth on and off, but are unable to connect to a network or accessory, see the following articles for assistance: 

Resolution

If you encounter this issue, try the following steps and attempt to enable Wi-Fi or Bluetooth after each one.

  1. Verify that Airplane Mode is turned off.
  2. Update your iOS device to the latest version of iOS.
  3. Reset Network Settings. To do this, tap Settings > General > Reset > Reset Network Settings
  4. Restore your iOS device in iTunes.

 If you are still unable to turn Wi-Fi or Bluetooth on or off after attempting these steps, contact Apple or your wireless carrier for additional assistance.

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