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Archived - Apple TV (1st generation): Troubleshooting Apple TV not recognized in iTunes

This article has been archived and is no longer updated by Apple.

Symptoms

If you can't view your Apple TV on the left side of the iTunes window (below Devices) when trying to sync content, try following these steps.

Resolution

First steps

  1. Verify that you have the latest version of iTunes installed.
  2. Verify that you have the latest version of Apple TV software installed.
  3. If you're using Mac OS X v10.6 (Snow Leopard), make sure that you have Bonjour Update 2010-001 or later installed. (You need to restart the computer after installing this update for it to take effect.)
  4. Verify Apple TV is powered and properly connected to your television and you can navigate the Apple TV interface.
  5. Verify Apple TV is properly connected to your network and the network is properly configured. When configuring Apple TV, if you do not see your wireless network, exit the selection screen by pressing the Menu button then go back in and the software will rescan.
  6. You can't stream and sync from different computers at the same time. If you have configured Apple TV to stream from another iTunes library, Apple TV won't be available in iTunes. Go to the Sources menu on Apple TV and select the computer you're trying to sync from.

Tips

  • Verify network connectivity on Apple TV by playing a movie trailer in Movies > Trailers.
  • Verify that the computer you are using can access the iTunes Store.
  • If you're using Apple TV in a school or office environment, make sure Apple TV is on the same network segment as your computer (check with your network administrator) or iTunes won't see Apple TV.

For more information on how to properly set up your Apple TV, see the Apple TV Users Guide.

If Apple TV still doesn't appear in the iTunes source list (below Devices) after you verify the above items, try these steps. After attempting each step, check the iTunes source list to see if Apple TV appears. When Apple TV appears in the iTunes source list, you can stop troubleshooting and continue configuring Apple TV.

1. Restart iTunes (quit or exit and then reopen iTunes).

2. Reconnect Apple TV to iTunes.

  1. Choose iTunes > Preferences (Mac) or Edit > Preferences (Windows), click Apple TV, and make sure "Look for Apple TVs" is selected.
  2. If Firewall is on in Mac OS X (in the Sharing pane of System Preferences), make sure iTunes Music Sharing is selected.
  3. Open iTunes on your computer.
  4. Select the Apple TV icon with "Click to set up" next to it in the Devices list.
  5. Enter the five-digit passcode from your TV screen.

3. Reset.

If you are still having trouble, you can try to reset your equipment by unplugging power cords for the following:

  • Apple TV
  • Your TV
  • Your wireless networking equipment or AirPort Base Station
  • Your router from the power outlet

Wait thirty seconds and then plug everything back in again.

4. Restart your computer.

5. Rejoin the network (wireless) or restart your network router.

If you have an AirPort Base Station, see the troubleshooting section of the setup guide for your model. If you have a third-party router, check the documentation that came with it.

6. Reinstall iTunes.

7. Configure firewall software.

If you have Mac OS X 10.5 (Leopard), read this article for information on configuring Firewall. For Mac OS X 10.4 and earlier, make sure UDP port 5353 (Bonjour) is open on your firewall. If you use Windows Firewall, follow these steps. Otherwise, if you use other firewall software or hardware, check the software documentation on how to open UDP port 5353.

8. If you use Windows, try disabling services and startup items that may conflict.

9. If you are using a wireless connection, then try a wired connection via a network switch or router. 

10. If the issue persists, try bypassing all other network devices and connect directly to the computer's Ethernet port.

 

Last Modified: Oct 3, 2013
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  • Last Modified: Oct 3, 2013
  • Article: TS1453
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