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If you forgot your Apple ID password

Can't remember your Apple ID password? Try resetting the password.

If you forget your Apple ID password or don't know it, choose from the following options to reset your password. After resetting your password, you'll be asked to sign in with your new password when you or your device accesses an Apple feature or service that uses Apple ID.

If you know the answers to your security questions

  1. Go to My Apple ID (appleid.apple.com).
  2. Select “Reset your password.”
  3. Enter your Apple ID, then select Next.
  4. Select “Answer security questions” as your authentication method. Select Next.
  5. Select the birth date associated with your Apple ID, then select Next to begin answering your security questions.
  6. After answering your security questions, you'll be asked to enter and confirm your new password. Select Reset Password when done.

If these steps didn't help you to reset your password, contact Apple Support.

If you have access to the email addresses associated with your Apple ID

  1. Go to My Apple ID (appleid.apple.com).
  2. Select “Reset your password.”
  3. Enter your Apple ID, then select Next.
  4. Select “Email authentication” as your authentication method. Select Next.
  5. Apple will send a password-reset email to the primary address or verified rescue address associated with your Apple ID. Didn't receive the email?
  6. Open the message and select the link to reset your password.
  7. When the My Apple ID page opens, enter and confirm your new password, then select Reset Password.

If these steps didn't help you to reset your password, contact Apple Support.

If you have two-step verification turned on

  1. Go to My Apple ID (appleid.apple.com).
  2. Select “Reset your password.”
  3. Enter your Apple ID, then select Next.
  4. Enter the Recovery Key that you were given when you set up two-step verification. Don't have your recovery key?
  5. Choose the trusted device that will receive the verification code from Apple. Don't have access to your trusted device?
  6. After entering the verification code, create your new password and select Reset Password.

If you permanently lost your recovery key or access to your trusted device, you won't be able to reset your password.

Last Modified: Jun 2, 2014
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  • Last Modified: Jun 2, 2014
  • Article: HT5787
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