MobileMe: Frequently asked questions about MobileMe Calendar

Summary

See the frequently asked questions below to learn more about MobileMe Calendar and upgrading to it.

Products Affected

MobileMe, MobileMe Calendar

The MobileMe Calendar service is an updated calendar service for iPhone, iPad, iPod touch, Mac, and PC. It includes:

  • The best calendar service for iPhone, iPad, and iPod touch
  • Calendar sharing with family and friends 
  • Calendar publishing for a group or team
  • Event invitations with RSVPs
  • A new web application

MobileMe Calendar uses the CalDAV standard, so users can view and edit their calendars using the built-in calendar applications on their iPhone, iPad, iPod touch, and Mac. Windows users can also view and edit their calendars with Microsoft Outlook using the MobileMe Control Panel for Windows.

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I received emails stating that I need to upgrade my calendar. Do I need to do anything?

On May 11, 2011, MobileMe transitioned its Calendar service (described above). You must upgrade to this service to reinstate calendar syncing between your devices and to continue accessing your calendar at me.com. See the How do I upgrade MobileMe Calendar? section below for instructions.

What happened if I didn't upgrade by May 11, 2011?

After May 11, 2011, if you had not upgraded the MobileMe Calendar service, your calendars no longer automatically sync between your devices and you are unable to access your calendars at me.com. In order to reinstate syncing between your devices and to access your calendar at me.com, you must upgrade. See the How do I upgrade MobileMe Calendar? section below for instructions.

How do I upgrade MobileMe Calendar?

Sign in to me.com/calendar and make sure that your calendar data is up-to-date. In the lower-left corner, click "Upgrade now" as shown here:

"Upgrade now" listed under banner reading "New"

Note: MobileMe members who joined MobileMe after October 14, 2010 are already using the upgraded MobileMe Calendar service (no upgrade needed). Check this web page to be sure all your computers and devices are set up correctly.

What software do I need for MobileMe Calendar?

iPhone, iPad, iPod touch
iOS 4.2.1 or later.

Mac
Mac OS X v10.6.4 Snow Leopard.

Note: See this article if you have Mac OS X v10.5 Leopard.

PC
MobileMe Control Panel 1.6.4, Outlook 2007 and 2010 (32-bit), and iTunes 10.

See this article for the recommended and minimum system requirements.

Which browsers are supported?

Safari 5 or later, Firefox 3.6 or later, and Internet Explorer 8 are all supported for accessing MobileMe Calendar at me.com.

Should I back up my calendar before upgrading?

It's important that you regularly back up your data. For more information about backing up your iCal calendars, see this article.  For more information about backing up your Outlook calendars, see this Microsoft Support article.

After upgrading MobileMe Calendar, see this article about backing up your MobileMe data.

I participated in the MobileMe Calendar beta.  Do I need to do anything?

No. If you upgraded during the MobileMe Calendar beta, your account is already set up and you can continue to use the MobileMe Calendar.

How do I set up my iPhone, iPad, iPod touch, Mac, or PC?

Setup instructions are available here.

Why does my Calendar data need to be "upgraded"?

As part of the MobileMe Calendar upgrade, your data is migrated to the CalDAV-based calendar service. CalDAV is an industry-standard calendar protocol that works with the latest Apple devices.  

If you joined MobileMe after October 14, 2010, you are already using this calendar service and data migration is not necessary. Check this web page to be sure all of your computers and devices are set up correctly.

After upgrading, I received a warning that all of my calendars have been deleted. What happened?

Note: If you get this warning and you're using Mac OS X v10.5.x Leopard, see this article for more information.

As part of the migration to the MobileMe Calendar, your data is moved to the CalDAV-based calendar service. After the migration is complete, redundant data is deleted from the existing calendar service to prevent duplicate data from appearing in your calendar. As a result, Mac OS X or the MobileMe Control Panel for Windows may report that all synced calendars have been deleted. (This should only happen if you are not using Mac OS X v10.6.4 or later,  or MobileMe Control Panel 1.6.3). As long as you can see all of your calendars at me.com/calendar, you can safely accept this change. You can open another browser window to verify all of your calendars are there.

After your iPhone, iPad, iPod touch, Mac, and PC are set up fo MobileMe Calendar, your calendars should be viewable as before.

I received an alert message when upgrading. What should I do?

See this article for ways to troubleshoot upgrade issues.

Can I access MobileMe Calendar using Safari on my iPhone, iPad, or iPod touch?

The MobileMe Calendar can be accessed with the built-in Calendar app on iPhone, iPad, and iPod touch. Access with Safari is not supported on the iPhone, iPad, or iPod touch.

Are push calendar updates supported?

Push updates to your MobileMe calendar are supported for all devices with iOS 4.2.

Can I use MobileMe Calendar with Microsoft Outlook if I’m also using Outlook to connect to the Microsoft Exchange Server?

Yes, support for Microsoft Outlook (Windows) with Microsoft Exchange has been added with MobileMe Calendar. Now Outlook users on Windows can view MobileMe calendars side-by-side with Exchange calendars. (Exchange calendar data is kept separate from MobileMe data and not synced).

The MobileMe Control Panel for Windows is required to view and edit MobileMe calendars from Microsoft Outlook.

Mac users can take advantage of built-in support for Microsoft Exchange in Mac OS X Snow Leopard to view and manage their Exchange calendars in iCal. And with iCal, users can view and manage their MobileMe calendars along with their Exchange calendars.

Can I use Microsoft Outlook on Windows with MobileMe Calendar if my organization uses a proxy server?

Yes, the MobileMe Calendar works with most common proxy configurations (MobileMe Control Panel 1.6.3)

Who can I share private calendars with?

A shared private calendar can only be viewed and edited by MobileMe members to whom you have granted permission. It is a good way to share a calendar with a family member.

Who can I share public calendars with?

A public calendar can be viewed (but not edited) by anyone you have provided a sharing link. It is a good way to share a calendar with a group or team. The group or team members do not have to be MobileMe members or be using MobileMe Calendar.

How does someone view a shared public calendar?

To view the public calendar, the user must have access to a calendar service or software that supports viewing webcal links. Webcal links can be added to the Calendar apps on iPhone, iPad, and iPod touch, iCal on Mac, Microsoft Outlook on a PC, and many calendar services on the web.

Who can I invite to an event?

You can invite anyone with an email address to participate in an event. If you invite MobileMe members who are also using MobileMe Calendar, they will receive notifications in their notification box at me.com/calendar, in iCal, and on their iOS 4 device. Other invitees will receive an email that will let them accept or decline the invitation and download an event file (.ics) to add to their favorite calendar application.

I'm having issues with MobileMe Calendar. What kind of troubleshooting and support is available?

See this article to troubleshoot MobileMe Calendar. You can also check MobileMe Calendar Help. If you still need assistance, contact MobileMe Support.

If I have a Family Pack and I upgrade my account's MobileMe Calendar, will anything change for the other accounts in my Family Pack subscription?

No, only the account that upgrades will be changed to use the upgraded MobileMe Calendar. Other Family Member accounts will be unaffected; these individual users need to upgrade as well if they want to use MobileMe Calendar.

Note: Family Pack sub-accounts created after October 14, 2010 automatically use the upgraded MobileMe Calendar.

What languages are supported?

Calendar on me.com is available in English, French, German, and Japanese.

Additional Information

Related articles:

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