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App Store Frequently Asked Questions (FAQ)

The App Store is a place where you can download new applications for your iPhone or iPod touch. You can browse the App Store on your computer with iTunes, or by tapping App Store on your iPhone, iPad, or iPod touch.

How do I find the App Store in iTunes?

You can find the App Store inside the iTunes Store. Click iTunes Store on the left hand side of the iTunes window. Then click the App Store category in the iTunes Store window. You can use the iTunes Store to download music, movies, TV Shows, and more (availability of certain types of media does vary by country). To change countries, scroll to the end of the iTunes Store home page and click the flag indicating the current country. To choose a different country, click the appropriate flag.

Do I need to sign up for a new account to shop the App Store?

If you already have an iTunes Store account, you can shop the App Store. If you do not have an iTunes Store account, you can create one using iTunes. Verify that the country flag at the bottom of the iTunes Store home page displays your country, then choose Store > Create Account. Click here for a way to set up an iTunes App Store account without a credit card. You can also create an iTunes Store account directly from your iPhone, iPad, or iPod touch by following these instructions.

Accepted payment types

Shopping the App Store requires an iTunes Store account. When you create an iTunes Store account, you must provide a payment method for your purchase. The available payment methods vary by country, but typically you can use credit cards, gift cards, store credit, or PayPal. 

In countries where the iTunes Store only sells applications, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, and PayPal are not accepted. Depending on your App Store country, prices are listed in either US Dollars or Euros.

What can I purchase from the App Store?

At the App Store, you can browse and download applications for your iPhone, iPad, or iPod touch. Applications from the App Store can be downloaded to, but not used on, your computer. To use an application from the App Store, simply sync it to your iPhone, iPad, or iPod touch. The App Store is also available on iPhone, iPad, or iPod touch1 and works over mobile phone networks and Wi-Fi, so you can download applications wirelessly and start using them instantly.

To use applications or the App Store with iPhone, iPad, or iPod touch, you must have iOS 2.0  or later installed on your iPhone or iPod touch, and iOS 3.2 or later on iPad.

Some applications are not available in all countries. Application availability and pricing are subject to change.

Can I use applications on my iPod?

In general, applications are compatible with iPod touch and iPhone. However, games found in the iPod Games section, separate from the App Store, are only compatible with iPod nano (3rd generation), iPod nano (4th generation), iPod nano (5th generation), iPod classic, and iPod (5th generation). Make sure to carefully review the Requirements section for each application prior to purchase, in order to ensure that your iPod is compatible. For help determining which model iPod you have, click here.

How do I find the file size of an application?

File sizes are listed on each application's page, near the Buy button.

Is the application available in my language?

Available languages are listed in the Languages section on every application's page. Before you purchase an application, review the Languages section to make sure your desired language is supported.

Where can I learn more about a particular application?

Visit the developer's website. A link to the developer's website can be found on every application's page.

I just purchased an application. How do I install it on my device?

Click here for steps to install applications.

Where can I find a list of my purchased applications?

To see your purchased applications, click Applications on the left side of the iTunes window.

Will applications run on my computer?

No. Applications are designed exclusively for use on the iPhone, iPad, and iPod touch.

What is an in-app purchase?

An in app purchase is an additional purchase you make within a paid application.  Click here for more information about in app purchases

I have an issue with an application. Where do I go for help?

Please read our troubleshooting FAQ, which explains how to fix common issues and get additional assistance.

Can I play music on my device and use an application at the same time?

Yes, many applications will allow you to play your own music while using the application.

How do I remove an application from my device?

  1. Select your device on the left side of the iTunes window.
  2. Click the Applications tab.
  3. Select Sync applications.
  4. Click the Selected applications button.
  5. Deselect the applications you wish to remove.
  6. Click Apply.

For additional information about removing applications, click here.

Click here to see the latest App Store FAQ within iTunes.

Notes

  1. Access to the App Store requires iOS 2.0 (or later) for iPod touch, sold separately.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jun 21, 2010
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  • Last Modified: Jun 21, 2010
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