Languages

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

Learn how you can report an issue directly through your email invoice.

To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

  1. Find the email receipt for your purchase.
  2. Click Report a Problem under the app that is having the issue.
  3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
  4. Click Report a Problem next to the item you are having an issue with.
  5. From the Choose Problem dropdown menu, choose the appropriate issue.
  6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
  7. Click Submit to have your issue reviewed.

 

Additional Information

For troubleshooting information, see Troubleshooting applications purchase from the App Store.

Last Modified: Aug 13, 2013
Helpful?
Yes
No
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Print this page
  • Last Modified: Aug 13, 2013
  • Article: HT1933
  • Views:

    3203892
  • Rating:
    • 50.0

    (18388 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked