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Archived - Nike + iPod: Troubleshooting issues with uploading workout history to nikeplus.com

If you cannot upload your workout history from your iPod nano, iPod touch (2nd generation), or iPhone 3GS to nikeplus.com, check this document for some troubleshooting steps.

This article has been archived and is no longer updated by Apple.

Your workout history can be uploaded from your iPod nano, iPod touch (2nd generation), or iPhone 3GS to nikeplus.com. When you connect a device with new workout data on it, iTunes will either automatically upload the workout history or will prompt you to upload the workout history to nikeplus.com.

iPod touch, iPhone 3GS, and iPhone 4 with iOS 4.1 can send workout data wirelessly to nikeplus.com from the device. For additional information on uploading directly from your device, please see the user guide for iOS 4.1.

If you cannot upload your workout history from your iPod nano, iPod touch (2nd generation), or iPhone 3GS to nikeplus.com, read on for some troubleshooting steps.

General Requirements

Verify each of the following. If any of the following conditions are not met, you may not be able to upload your workout history:

  • Update to the latest version of iTunes, connect your iPod nano, iPod touch (2nd generation), or iPhone 3GS and verify that it has the latest software update by clicking its icon under Devices on the left side of the iTunes window.
  • Configure your web browser to accept cookies from nike.com or nikeplus.com. See this document for more information.
  • Verify that Flash Player 7 (or later) is installed on your computer.
  • Connect to and view a public web page, like www.nike.com or www.apple.com.
  • Verify you can download the free Single of the Week from the iTunes Store (if available).

If you confirmed the above requirements and still cannot upload your workout data:

  1. Verify that your iPod nano, iPod touch (2nd generation), or iPhone 3GS has workout data on it.
  2. To check for workout data on your iPod nano:

    • Choose Nike+iPod > History > (Workout) Totals. If the # of workouts is greater than zero, then there is workout history that could be uploaded. If the # of workouts is zero, try creating a new workout and verify the # of workouts count increases.
    • Connect your iPod nano to iTunes. If you are not asked to upload your workout data or you are not asked if you would like to view your uploaded workout data, verify that you can see the Nike + iPod tab when you click the iPod icon under Devices on the left side of the iTunes window, and that you can see a valid workout summary. If you can view other iPod settings but not the Nike + iPod preference, you should quit and reopen iTunes.

    To check for workout data on your iPod touch (2nd generation) or iPhone 3GS:

    • Tap the Nike + iPod button on your Home screen.
    • Tap the History tab at the bottom of the page.
    • If you see any workouts listed, then there is workout history that could be uploaded. Try creating a new workout and verify if it is added to the history. 
    • Connect your iPod touch (2nd generation) or iPhone 3GS to iTunes. If you are not asked to upload your workout data or you are not asked if you would like to view your uploaded workout data, verify that you can see the Nike + iPod tab when you click the iPod or iPhone icon under Devices on the left side of the iTunes window, and that you can see a valid workout summary. If you can view other settings but not the Nike + iPod preference, you should quit and reopen iTunes.
       
  3. There also may be issues with the nikeplus.com web site. To isolate, try restarting your computer and verify again that you have a valid internet connection. If the issue persists, try again in 24 hours.
  4. It may be possible that the issue is with your iPod nano, iPod touch (2nd generation), or iPhone 3GS. Click here for additional troubleshooting, which may require you to restore your iPod or iPhone.

    Note: A restore will erase any workout history from your iPod nano, iPod touch (2nd generation) or iPhone 3GS that has not yet been uploaded to nikeplus.com. If you restore an iPod touch (2nd generation), or iPhone 3GS from a previous backup, the history in the backup will be restored to the device.

Additional Information


Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified: Mar 25, 2014
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  • Last Modified: Mar 25, 2014
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