Preparing your iPhone, iPad, or iPod touch for repair

Summary

This article explains what to do before sending your iPhone, iPad, or iPod touch in for repair.

Products Affected

iPad, iPhone, iPod touch

If possible, please perform these steps in the following order before sending your iPhone, iPad, or iPod touch in for service:

  1. Sync your device with iTunes.
  2. Back up your device.
  3. Disable iMessage: If iMessage is active, please turn off iMessage. Tap Settings > Messages > iMessage.
  4. Erase all data from your device by tapping Settings > General > Reset > Erase All Content and Settings.
  5. Remove any case or film, if present.
  6. If your iPhone or iPad has a SIM card, remove the SIM card.

Note: If your iPhone or iPad operates on a CDMA network in the United States, contact your wireless carrier to suspend service for your device. Failure to do so could lengthen the turnaround time of the service.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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