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Unable to make or receive FaceTime calls after April 16, 2014

Symptoms

If you started to have issues making or receiving FaceTime calls after April 16, 2014, your device or your friend's device may have encountered a bug resulting from a device certificate that expired on that date. Updating both devices to the latest software will resolve this issue.

If you're using iOS 7.0.4 or later or iOS 6.1.6, this issue doesn't affect you.

If you're using these versions of OS X or FaceTime for Mac, this issue doesn't affect you:

  • OS X Mavericks v10.9.2 or later
  • OS X Mountain Lion v10.8 with the latest security updates
  • OS X Lion v10.7 with the latest security updates
  • FaceTime for Mac version 1.0.5 or later for Mac OS X v10.6

Resolution

Update both devices (your device and your friend's device) to the latest version of iOS, OS X, or FaceTime for Mac. FaceTime calls will still fail if the iOS device or Mac that you're trying to connect to isn't up to date.

iOS automatically presents the most recent compatible update for your device. If you're using an iOS 7 compatible device and you're still on an earlier version of iOS, you should update to iOS 7.1 or later. If you’re using a device that isn't iOS 7 compatible, you should update to iOS 6.1.6.

If you’re using OS X Mavericks v10.9, update to OS X Mavericks v10.9.2 or later. If you’re using OS X Mountain Lion v10.8 or OS X Lion v10.7, install the latest security updates or update to OS X Mavericks v10.9. If you’re using Mac OS X v10.6, you should get the latest version of FaceTime for Mac in the Mac App Store.

Learn what to do if you still can't make or receive FaceTime calls and you've made sure both devices are up to date.

Last Modified: Apr 24, 2014
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  • Last Modified: Apr 24, 2014
  • Article: TS5419
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