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If you didn't receive your Apple ID verification or reset email

Symptoms

Try the steps in this article if you're expecting a verification or reset email for your Apple ID, but haven't received the email.

Resolution

Check system status

Check Apple's System Status page to confirm that the Apple ID service is currently available. If you expect to receive the message at an iCloud address (@icloud.com, @me.com, or @mac.com), check for issues affecting the iCloud Mail service as well.

 

Search for the email

Give the email a few minutes to arrive, then search for it in your email inbox.

  • The sender address is appleid@id.apple.com.
  • The sender name is “Apple.”

The email might have been moved by a spam filter or other email rules that are set up in your email app or by your email service provider. If you can't find the email in your inbox, search your other email folders, including any folders labeled Spam, Junk, Trash, Deleted Items, or Archive.

 

Make sure that you're checking the correct email account

 

Make sure that the email address is correct in your Apple ID account

If you're verifying an Apple ID email address, take these steps:

  1. Go to My Apple ID (appleid.apple.com).
  2. Select “Manage your Apple ID” and sign in.
  3. If the email address listed in your account is incorrect, edit the address as needed. Apple will send another verification email to the corrected address.

 

Make sure that the email account is receiving email

If you're not getting any email at your email address, this information may help:

If necessary, contact your email service provider.

 

Resend the email

If your email address is correct in your Apple ID account, and you're receiving other email at that address, try resending the email:

  • If you're verifying an Apple ID email address, sign in to your account at My Apple ID, then click Resend next to the address.
  • If you're resetting your password or security questions, repeat those reset steps to send another reset email to your rescue address or primary address.
Last Modified: Jun 10, 2014
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  • Last Modified: Jun 10, 2014
  • Article: TS5404
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