Languages

Can't change the country of your iTunes Store, App Store, iBooks Store, or Mac App Store account

Symptoms

If you move to another country, you need to change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account. Otherwise, your credit card might not work as payment. For example, only German credit cards can be used to buy content from the German iTunes and App stores.

When you try to change your county, you might see one of these messages:

  • You have an active iTunes Match subscription; you must cancel it before you can change stores.
  • You have at least one incomplete pass. Passes must be complete before you can change stores.
  • You have rentals that have not expired; they must expire before you can change stores.
  • You have a store credit balance; you must spend your balance before you can change stores.
  • You have one or more pending store credit refunds. You must wait a few hours for these to complete before you can change stores.
  • You are part of a family. You must leave the family before you change stores.

Resolution

Learn what to do if you:

iTunes Match subscription

If you subscribe to iTunes Match, you need to wait for your iTunes Match subscription to expire. After your subscription expires, you can change your country.

You might also need to turn off Auto-Renew for iTunes Match.

Incomplete pass

Check which Season Pass or Multi-Pass isn't complete:

  1. Click to open your account in iTunes. (You might need to sign in with your Apple ID.)

    You can also follow these steps to view your account:
    • Open iTunes and click iTunes Store.
    • Click Sign In and enter your Apple ID
    • Click your Apple ID and select Account.
  2. On the Apple Information page, click Manage Passes.
  3. Complete the passes listed under Current Passes.

When Current Passes is empty, you can change the country or region of your account.

Unexpired rentals

If you rented a movie, wait 30 days after the date you rented it. Then, you can change your country.

Store credit balance

You must spend your balance before you can change stores.

If your store credit is less than the cost of a single item on the iTunes Store, App Store, iBooks Store, or Mac App Store, you can add a credit card to your account. When you buy an item, you will use the remaining store credit and charge the remainder of the purchase to your credit card.

If you don't have a credit card, contact iTunes Store support.

Pending store credit refunds

You must wait a few hours for these to complete. After the refunded credit is applied to your store credit balance, try to change countries again.

Member of Family Sharing

Leave the family group. You can join the family again or set up a new one after you change your country.

Last Modified: Oct 29, 2014
Helpful?
Yes
No
  • Last Modified: Oct 29, 2014
  • Article: TS5375
  • Views:

    1816
  • Rating:
    • 20.0

    (1 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked