Compressor 4.1: Opens to a gray window

Symptoms

Compressor may open to a completely gray window.

Resolution

To address this issue, remove the Compressor Layouts folder. The next time you open Compressor, it will create a new Layouts folder, and the Compressor window will work as expected.

Follow these steps for OS X Mavericks:

  1. In the Finder, hold down the Option key and then choose Library from the Go menu.
  2. In the Library folder that opens, go to Application Support > Compressor.
  3. Drag the Layouts folder from the Compressor folder to the Trash.
Last Modified: Dec 26, 2013
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  • Last Modified: Dec 26, 2013
  • Article: TS5364
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