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OS X Mavericks: Unable to log in with AuthenTec TrueSuite installed

Symptoms

You might not be able to log in if your user account has a password, and AuthenTec TrueSuite software is installed with "Fingerprint Log On" enabled.

Resolution

  1. Log in as a user with a blank password, or reset a user’s password as an admin to allow them to log in.
  2. Connect the USB fingerprint scanner (the device that came with the AuthenTec TrueSuite software).
  3. Navigate to Apple menu () > System Preferences > TrueSuite > Options.
  4. Disable “Fingerprint Log On”.

 

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jan 10, 2014
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  • Last Modified: Jan 10, 2014
  • Article: TS5338
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