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Mac Pro (Late 2013): Issues connecting a Thunderbolt device to another Thunderbolt device

Symptoms

Plugging in a Thunderbolt device to a Thunderbolt peripheral, such as a Thunderbolt Display, can cause a pause in connected devices. This can interrupt printing, scanning, or other operations on Thunderbolt and USB devices which are not designed handle a pause and are connected to that series of devices.

Resolution

Avoid adding Thunderbolt devices to a Thunderbolt series while printing, scanning, or when other processes are taking place related to that series of devices.

Sometimes restarting the affected application will recover the devices, but you might need to disconnect the devices and plug them back in. Contact the device manufacturer to see if a software update is available that addresses its ability to handle a pause.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Dec 20, 2013
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  • Last Modified: Dec 20, 2013
  • Article: TS5334
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