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iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud

Symptoms

iOS 7 may ask for the password to your previous Apple ID when you sign out of iCloud.

Resolution

Update to iOS 7.1

If you're not using iOS 7.1, install the update, then try signing out of iCloud again. If you're still asked for the password to your previous Apple ID, continue to the next step.

 

Use your current Apple ID password

Try using your current Apple ID password to sign out. If that doesn't work, continue to the next step.

 

Sign out and back in to iMessage or FaceTime


If you're currently signed in to iMessage or FaceTime

  • Sign out of iMessage or FaceTime:
    1. iMessage: Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
    2. FaceTime: Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
  • Sign back in to iMessage or FaceTime:
    1. iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
    2. FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
  • You should now be able to sign out of iCloud. You'll still see your previous Apple ID when signing out.

If you're not signed in to iMessage or FaceTime

  • Sign in to iMessage or FaceTime:
    • iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
    • FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
  • You should now be able to sign out of iCloud. You'll still see your previous Apple ID when signing out.

 

Change your Apple ID temporarily

If signing out and back in to iMessage or FaceTime didn't help, try these steps:

  1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
  2. Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
    • Scroll down and tap Delete Account, then tap Delete to confirm.
    • Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
    • Enter the password for your previous Apple ID.
  3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
  4. Return to Settings > iCloud and sign in with your new Apple ID.
Last Modified: May 6, 2014
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  • Last Modified: May 6, 2014
  • Article: TS5223
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