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iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud

Symptoms

iOS 7 may ask for the password to your previous Apple ID when you sign out of iCloud.

Resolution

1. Use your current Apple ID password

Trying using your current Apple ID password. If that doesn't work, continue to the next step.

2. Sign out and back in to iMessage or FaceTime

If you are currently signed in to iMessage or FaceTime

  1. Sign out of iMessage or FaceTime:
    • iMessage: Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
    • FaceTime: Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
  2. Sign back in to iMessage or FaceTime:
    • iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
    • FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
  3. You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.

If you are not signed in to iMessage or FaceTime

  1. Sign in to iMessage or FaceTime:
    • iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
    • FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
  2. You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.

3. Change your Apple ID temporarily

If signing out and back in to iMessage or FaceTime didn't work, try these steps:

  1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
  2. Tap Settings > iCloud and try to sign out.
  3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
  4. Tap Settings > iCloud and sign in with the new Apple ID.
Last Modified: Feb 26, 2014
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  • Last Modified: Feb 26, 2014
  • Article: TS5223
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