iOS: Deactivating iMessage
This article will provide assistance if you're experiencing any of the following symptoms:
- You are unable to receive SMS on your non-Apple device when sent from another person using an iPhone.
- You are unable to send SMS to a non-Apple device because they are sent as an iMessage.
If you are experiencing one of the symptoms above, the cellular phone number may still be registered with iMessage.
iMessage is registered with your cellular telephone number when you turn it on with your iPhone. If you want to deregister your phone number:
- Tap Settings > Messages and turn iMessage off
If you still cannot deactivate iMessage after you perform the steps above, or if you no longer have access to the iPhone, please contact Apple support for assistance.