If iCloud Keychain won't turn on or sync
Learn what to do if you don't see your Keychain items, if Safari won't save your password, or if you need help with autofill.
Check the System Status page for outages. If there isn't a System Status issue, try the steps for your issue:
If you don't see your iCloud Keychain items
There are several reasons why you might not be able to find your iCloud Keychain information.
Did you restore from an iCloud backup and then notice missing iCloud Keychain items?
iCloud Keychain items aren't part of iCloud backup because they regularly sync to iCloud. To see if you turned on iCloud Keychain:
On iPhone or iPad: Tap Settings > [your name] > iCloud. Under Saved to iCloud, tap Passwords. In iOS 17 or earlier, tap Passwords and Keychain. Make sure that you turned on Sync this [Device].
On Mac: Choose Apple menu > System Settings, click your name, then click iCloud. Click Passwords. In macOS Sonoma or earlier, click Passwords & Keychain. Make sure that you turned on Sync this Mac.
Did you turn off iCloud Keychain on all your devices?
If so, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices. You need to set up iCloud Keychain and add items again.
On your Mac, did you use Keychain Access to reset your iCloud Keychain?
If so, macOS deleted your iCloud Keychain items. Try to set up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Settings before you reset your macOS Keychain.
If iCloud Keychain is on, but Safari won't save or autofill account or credit card information
If Safari doesn't autofill your account names, passwords, passkeys, or credit cards, or doesn't ask to save them, make sure that you have the latest version of iOS, iPadOS, or macOS on your devices.
If the issue remains, check the AutoFill and Private Browsing settings on your device:
On your iPhone or iPad
For account names and passwords: Go to Settings > General> Autofill & Passwords. In iOS 17 or earlier, go to Settings > Passwords > Password Options. Then check that you turned on AutoFill Passwords and Passkeys.
For credit card information: Go to Settings > Apps > Safari > Autofill. In iOS 17 or earlier, go to Settings > Safari > Autofill. Check that you turned on Credit Cards.
Turn off Private Browsing: Open Safari. If the navigation bar in Safari is black or dark instead of white or light gray, turn off Private Browsing. When Private Browsing is on, Safari doesn't save account names and passwords.
Still need help to autofill credit card information? In Safari, tap the credit card field, then tap AutoFill Credit Card above the keyboard.
On your Mac
Choose Safari > Settings, then click AutoFill.
Make sure "User names and passwords" is selected. For credit card information, make sure Credit cards is selected.
See if you turned on Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.
Still need help to autofill credit card information? In Safari, click a credit card field to see the message that asks you to choose which credit card to use from your iCloud Keychain.
If Safari won't save the password for one of the websites that you're using
Some websites request that passwords not be saved. Safari won't save or autofill account names, passwords, and passkeys on those sites.
Need more help?
Tell us more about what's happening, and we’ll suggest what you can do next.
