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Get help using iCloud Keychain

Symptoms

Get help with issues or questions you might have about using iCloud Keychain.

Resolution

First, check Apple System Status to see if there's a current service outage and find out if iCloud Keychain is available in your country.

I'm not receiving the verification code via SMS.

  1. Make sure that you have a strong cellular network connection on your phone.
  2. Make sure that your phone number can receive SMS messages. You can do this by asking someone to send you a text message.
  3. Make sure that the correct phone number is associated with your account:
    • In iOS 8, tap Settings > iCloud > Keychain > Advanced. In iOS 7, tap Settings > iCloud > Account > Keychain. Make sure the phone number under Verification Number is correct. If not, enter another phone number.
    • In OS X Mavericks v10.9, choose Apple () > System Preferences. Click iCloud, then click Account Details. Make sure the phone number under Verification number is correct. If not, enter another phone number.

If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help completing iCloud Keychain setup.

I don't see my country code when I'm at the SMS verification step of setting up iCloud Keychain.

Check the list of countries that support SMS for iCloud Keychain. If your country isn't listed, you can set up iCloud Keychain without an SMS-capable phone number.

I'm having trouble adding a new device to use iCloud Keychain.

See if your new device is using iOS 7.0.3 or later, or OS X Mavericks v10.9 or later. Then make sure you have a strong cellular network connection.

iCloud Keychain isn't syncing with other devices.

Make sure that your device is on a Wi-Fi or cellular network. If the connection appears strong, try these steps:

  1. Turn off iCloud Keychain on all devices.
  2. Turn on iCloud Keychain on the device that has the most up-to-date keychain items.
  3. Turn on iCloud Keychain on your other devices. They will be updated with your new iCloud Keychain.

How do I view the passwords stored in my iCloud Keychain?

iOS 7.1.1 or later:

  1. Go to Settings > Safari > Passwords & Autofill > Saved Passwords.
  2. Tap the website whose password you want to view.
  3. Enter your device passcode.

OS X Mavericks v10.9 or later:

  1. Choose Safari > Preferences, then click Passwords.
  2. Select the website whose password you want to view.
  3. Select the Show passwords for selected websites.
  4. Enter your system password.

Safari isn't asking to save account names and passwords, even though iCloud Keychain is on.

iOS 7.1.1 or later:

  1. Go to Settings > Safari > Passwords & AutoFill.
  2. Turn on Names and Passwords.
  3. Go to your Home screen and open Safari. If Safari is black or dark instead of white or gray, Private Browsing is on. Safari doesn't save account names and passwords when Private Browsing is on. To turn off Private Browsing:
    • On iPad, tap the the plus icon in the upper-right corner of the Safari page, then tap Private in the lower-left corner.
    • On iPhone and iPod touch, tap Tabs icon in the lower-right corner of the Safari page, then tap Private in the lower-left corner.

OS X Mavericks v10.9 or later:

  1. Choose Safari > Preferences, then click AutoFill.
  2. Select Autofill user names and passwords.
  3. Open the Safari menu and see if Private Browsing is selected. Safari doesn't save account names and passwords when Private Browsing is on.

Safari isn't automatically filling in account names and passwords on some websites.

iOS 7.1.1 or later:

  1. Go to Settings > Safari > Passwords & AutoFill and make sure that Names and Passwords is on.
  2. Go to your Home screen and open Safari. If Safari is black or dark instead of white or gray, Private Browsing is on. Safari doesn't save account names and passwords when Private Browsing is on. To turn off Private Browsing:
    • On iPad, tap the the plus icon in the upper-right corner of the Safari page, then tap Private in the lower-left corner.
    • On iPhone and iPod touch, tap Tabs icon in the lower-right corner of the Safari page, then tap Private in the lower-left corner.

OS X Mavericks v10.9 or later:

  1. Choose Safari > Preferences, then click Passwords.
  2. Select AutoFill user names and password.
  3. Open the Safari menu and see if Private Browsing is selected. Safari doesn't save account names and passwords when Private Browsing is on.

I get a message that Safari won't save the password on one of the websites I'm using.

Safari won't save or autofill account names and passwords on some websites that request that passwords not be saved.

Safari isn't asking to save credit cards, even though iCloud Keychain is on.

iOS 7.0.3 or later:

  1. Go to Settings > Safari > Passwords & AutoFill, then turn on Credit Cards.
  2. Go to your Home screen and open Safari. If Safari is black or dark instead of white or gray, Private Browsing is on. Safari doesn't save account names and passwords when Private Browsing is on. Turn off Private Browsing:
    • On iPad, tap the the plus icon in the upper-right corner of the Safari page, then tap Private in the lower-left corner.
    • On iPhone and iPod touch, tap Tabs icon in the lower-right corner of the Safari page, then tap Private in the lower-left corner.

OS X Mavericks v10.9 or later:

  1. Choose Safari > Preferences, then click AutoFill.
  2. Select Credit cards.
  3. Open the Safari menu and see if Private Browsing is selected. Safari doesn't save account names and passwords when Private Browsing is on.

I saved credit cards in iCloud Keychain, but none of the numbers automatically fill in when I need to use a credit card on a webpage in Safari.

This is expected behavior. Select the credit card field to see the option to automatically fill in credit card numbers.

  • iOS 7 or later: When you tap a credit card field in Safari, you'll see the option AutoFill Credit Card above the keyboard.
  • OS X Mavericks v10.9 or later: When you click a credit card field in Safari, you'll be asked to choose the credit card that you want to use from your iCloud Keychain.

Safari AutoFill isn't filling in my credit card's security code.

This is expected behavior. You must manually enter your card's security code. iCloud Keychain doesn't store credit card security codes.

I've forgotten my iCloud Security Code.

If you forgot your iCloud Security Code, you can reset it if you can access one of your devices that has iCloud Keychain enabled.

iOS:

  1. In iOS 8, tap Settings > iCloud > Keychain > Advanced. In iOS 7, tap Settings > iCloud > Account > Keychain.
  2. Tap Change Security Code.
  3. Enter your Apple ID password when asked.
  4. Enter a new iCloud Security Code.

OS X Mavericks v10.9 or later:

  1. Choose Apple () > System Preferences. Click iCloud, then click Account Details.
  2. Click Change Security Code to set a new iCloud Security Code.

If you can't access a device that has iCloud Keychain enabled, you should wait until you can access one, then follow the above steps to change your security code. If you can't wait until you can access a device that has iCloud Keychain enabled, you can complete setup by resetting iCloud Keychain on the device:

iOS:

  1. Tap Settings > iCloud > Keychain. If you're using iOS 8, tap Advanced.
  2. Tap Approve with Security Code.
  3. When asked to enter your iCloud Security Code, tap Forgot Code?
  4. Tap Reset iCloud Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your device.
  5. Tap Reset to confirm. You'll be asked to create a new iCloud Security Code.

OS X Mavericks v10.9 or later:

  1. Choose Apple () > System Preferences. Click iCloud, then select Keychain.
  2. When asked to enter your iCloud Security Code, click Forgot Code?
  3. Click Reset Keychain to replace your iCloud Keychain in the cloud with the iCloud Keychain items on your Mac.
  4. Click Reset to confirm. You'll be asked to create a new iCloud Security Code.

I got an alert that I entered my iCloud Security Code incorrectly too many times.

Get help with iCloud Security Code alert messages.

I restored my iOS device from iCloud Backup, but my iCloud Keychain items aren't there.

iCloud Keychain items aren't part of iCloud Backup. To get iCloud Keychain items after you restore your device from an iCloud Backup, go to Settings > iCloud and turn iCloud Keychain on.

I don't seem to have any iCloud Keychain items anymore.

If you turned off iCloud Keychain on all your devices, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when turning off iCloud Keychain, your iCloud Keychain is also removed from those devices.

You'll need to set up iCloud Keychain and add items again. Apple can't recover your iCloud Keychain if you turn off iCloud Keychain on all your devices and choose to delete your iCloud Keychain locally on all your devices.

On OS X, if you used Keychain Access to reset your OS X Keychain, OS X will delete your iCloud Keychain items. Try choosing Keychain Access > Keychain First Aid to verify and repair keychain settings and permissions. If that doesn't help, set up iCloud Keychain again. If you need to reset your OS X Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before resetting your OS X Keychain.

Last Modified: Sep 22, 2014
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  • Last Modified: Sep 22, 2014
  • Article: TS4644
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