Languages

MacBook Air (13-inch, Mid 2013) and iMac (Late 2013): Keyboard and Trackpad may stop functioning during Windows 8 install

Symptoms

The keyboard and trackpad on MacBook Air (13-inch, Mid 2013) and iMac (Late 2013) computers may stop functioning at the Personalize step when installing Windows 8. 

Resolution

Some USB 3 drives can cause this issue if you use them to install Windows or the Apple Support Software (drivers). Use a USB 2 drive instead to work around this issue.

This document will be updated as more information becomes available.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Apr 30, 2014
Helpful?
Yes
No
  • Last Modified: Apr 30, 2014
  • Article: TS4589
  • Views:

    18597
  • Rating:
    • 20.0

    (1 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked