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MacBook Air (13-inch, Mid 2013) and iMac (Late 2013): Keyboard and Trackpad may stop functioning during Windows 8 install

Symptoms

The keyboard and trackpad on MacBook Air (13-inch, Mid 2013) and iMac (Late 2013) computers may stop functioning at the Personalize step when installing Windows 8. This occurs if you are using a USB 3.0 flash drive to install Windows 8 or the Apple Support Software (Drivers). USB 3.0 flash drives can usually be identified by a blue insert in the USB connector.

Resolution

Use a USB 2.0 Flash Drive instead to work around this issue.

This document will be updated as more information becomes available.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Oct 1, 2013
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  • Last Modified: Oct 1, 2013
  • Article: TS4589
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