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iCloud: Understanding alert messages when restoring from an iCloud Backup

Symptoms

The table below contains alert messages you may encounter on your iOS device while trying to restore an iCloud Backup.

Resolution

Note: If you have trouble remembering the text of any messages you receive, you might want to take a screenshot on your iOS device. You can take a screenshot in iOS by simultaneously pressing the Home and Lock buttons. The screenshot will then be saved to your Camera Roll or Photo Library. 

Restore Alert Message Explanation / Resolution

"No backups available"

This occurs if the Apple ID entered has no backups online, and you are attempting to restore from it. This can occur if you have no backups, you are attempting to restore a backup created with a newer version of iOS than you are attempting to restore to, or if you have multiple accounts and you are using the wrong account in iCloud. If you have multiple iCloud accounts and you are attempting to restore from the wrong one, you should back up a few steps and enter the correct Apple ID.

"A Wi-Fi connection is required to download your apps and media."

iCloud Backup requires a Wi-Fi connection to restore from an iCloud backup. In this case, the attempted restore has not completed, and the iOS device is not connected to a Wi-Fi network. Make sure your iOS device is connected to a Wi-Fi network and is able to successfully connect to the Internet over Wi-Fi.

"Your iPhone could not be restored because you are no longer connected to the Internet"

Your Internet connection to iCloud.com became inactive while you were downloading files for a restore. If you receive this message, it is recommended that you verify the device is connected to a reliable Wi-Fi network and power. For best results, allow it to complete the download uninterrupted as discussed in Troubleshooting restoring an iCloud Backup

"This iPhone is currently being restored and will automatically back up when it is done."

This message is displayed to indicate that backups cannot occur while a background restore is still occurring. You should allow the restore to complete and then try backing up later.

"Restore Incomplete - Some items could not be downloaded from the Store. If they are on your computer, you can restore them by syncing with iTunes."

Some data was not restored, for instance, apps that were removed from the App Store for legal reasons. If the data that was not restored also exists in your iTunes library, you can sync it back to your iOS device via USB cable sync as a work around. 

"Some items could not be restored from the iCloud backup."

Some data such as Camera Roll photos, videos, and app data was not successfully restored from the backup. If you receive this error, first check your Camera Roll to verify whether photos or videos are still downloading. If the restore is still underway, you should see a status message similar to "Restoring 350 of 1200 items." If you see photos or videos continuing to increment up, you should allow the restore more time to complete. It is strongly recommended that you verify the device is connected to a reliable Wi-Fi network and power. For best results, allow it to complete the download uninterrupted as discussed in Troubleshooting restoring an iCloud Backup

"If you restore this iPhone from an iPad backup, settings and iPad-only apps will not be restored." This occurs when restoring an iPhone or iPod touch from an iPad backup. Only purchased apps (including their data) and books will be restored.
"If you restore this iPad from an iPhone backup, settings will not be restored." This occurs when restoring an iPad from an iPhone backup. Only purchased apps (including their data) and books will be restored.
"iCloud Backup is unable to access the account 'benv@me.com'. Review your account information in Settings." iCloud is unable to authenticate the password for the iCloud account you entered in iCloud Settings (benv@me.com is just used as an example here). This most commonly happens if you reset your iCloud password but have not yet done so in iCloud Settings on your iOS device. This can also occur if authentication is not successful for other reasons, such as being unable to connect to the iCloud authentication servers.
"Your iPhone cannot be restored because another device is backing up. Try again later." If you try to restore a device from the backup of another device, but the other device is currently backing up, you will see this alert. To resolve this, either wait for the other device to complete backup, or cancel the backup on the other device. Then, try to restore your device again.
"iCloud Backup requires that you verify your password." You must enter your password to restore or add to existing encrypted backups. Enter your password when prompted to resolve this issue. This will always occur when initially restoring to a new device.
"Any data that has not been downloaded will not be restored or backed up in the future." This message is provided if you decide to cancel a background restore. If you proceed, you will need to restore again to get all your data on your device, or download your music, apps, and other data again in another way. The best way to avoid this is to not cancel a background restore. If you do cancel a restore, make sure you have copies of the data that was not restored. If you wish to restart a canceled restore, you will need to erase all the content and settings on your device and reinitiate the restore during the iOS Setup Assistant.
"Your iPhone cannot be restored because of a server error." This occurs when a server issue caused the restore to not complete. This type of alert is rare and would usually occur due to a server-side time out. You should check the iCloud System Status at the iCloud Support website to make sure there are not any issues occurring with iCloud Backup. If there is not a widespread issue notated on the iCloud System Status, then generally this type of error will self-resolve if you wait several minutes and try again.
"There was a problem loading your iCloud Backups. Try again, set up as a new iPhone, or restore from an iTunes backup." The Backup status check for your account did not complete. This could be due to a network timeout or other reasons. If you receive this alert, the easiest resolution is to simply wait a few minutes, verify you are able to connect to the Internet, and then attempt to restore again. If you continue to receive this alert, you should make sure your iOS device is able to successfully connect to the Internet over Wi-Fi.
"Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from."

Your backup does not appear to be usable. If you receive this alert, you should check the iCloud System Status at the iCloud Support website to make sure there are not any issues occurring with iCloud Backup. If there is not a widespread issue notated on the iCloud System Status, the error may self-resolve if you wait several minutes and try again. If issues persist, you should contact iCloud Support via the iCloud Support website.

"Download Remaining Purchases? Not all purchased apps and media have been downloaded. Would you like to download these purchases, or delete them along with any app data?" 

A Backup Restore is unable to complete restore of iTunes content after three days of trying. If you receive this error, you might want to restore the data directly from iTunes.

Additional Information

For information on troubleshooting restore issues with iCloud Backup, see this article.

Note: If you haven't backed up your device for a period of 180 days or longer, Apple reserves the right to delete the backups associated with that device. Review the iCloud Terms and Conditions for more information.

Last Modified: Nov 8, 2013
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  • Last Modified: Nov 8, 2013
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