Languages

Apple TV (2nd and 3rd generation): Unable to play content or update Apple TV using Ethernet

Symptoms

In rare instances, Apple TV (2nd and 3rd generation) models using Apple TV Software 5.1 may be unable to play certain content using an Ethernet connection. Content may include:

  • Hulu Plus
  • MLB
  • NHL
  • YouTube
  • Photo Stream
  • WSJ Live

This issue may also prevent you from installing Apple TV software updates using an Ethernet connection.

Resolution

This issue affected a small number of routers and switches and is resolved in Apple TV Software 5.1.1.

If you are unable to install the update using an Ethernet connection, disconnect your Ethernet connection temporarily and use a Wi-Fi connection to update.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Dec 4, 2012
Helpful?
Yes
No
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Print this page
  • Last Modified: Dec 4, 2012
  • Article: TS4479
  • Views:

    46476
  • Rating:
    • 48.0

    (491 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked