OS X: "An internal FaceTime error occurred" alert after clicking Facetime icon in the Dock

Products Affected

FaceTime for Mac, OS X Lion, OS X Mountain Lion

Symptoms

When opening FaceTime from the Dock, the following alert message may appear:

"An internal FaceTime error occurred.

There was a problem with FaceTime. You need to quit and open FaceTime again."

Resolution

Click the FaceTime icon in the Dock one time, then wait for the application to finish opening.

Additional Information

This can happen if you attempt to open FaceTime a second time while it is already loading, such as by clicking the FaceTime Dock icon more than once.

This document will be updated as more information becomes available.
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