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Apple EarPods with Remote and Mic: Remote buttons do not function

Symptoms

The remote does not click when pressing the volume buttons or the Play/Pause button on the remote.

Resolution

  1. Check for debris in the gap between the top and bottom covers of the remote.
  2. Gently tap the remote to dislodge debris.
  3. If any debris cannot be dislodged, brush with a soft bristled brush to remove any lodged particles.

Check gap and remove any debris present.

If the issue persists, go to: apple.com/support/iphone/service/faq/ for information on service.

For other support issues, see this article.

Last Modified: Nov 5, 2012
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  • Last Modified: Nov 5, 2012
  • Article: TS4396
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