Apple EarPods with Remote and Mic: Remote buttons do not function
The remote does not click when pressing the volume buttons or the Play/Pause button on the remote.
- Check for debris in the gap between the top and bottom covers of the remote.
- Gently tap the remote to dislodge debris.
- If any debris cannot be dislodged, brush with a soft bristled brush to remove any lodged particles.
Check gap and remove any debris present.
If the issue persists, go to: apple.com/support/iphone/service/faq/ for information on service.
For other support issues, see this article.