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iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection

Symptoms

This article provides troubleshooting assistance if your iPad (Wi-Fi + Cellular) is experiencing issues joining or using cellular data networks.

Resolution

Follow the steps below, testing after each step.

  1. Check for a carrier settings update:
    1. Make sure your device is connected to the Internet.
    2. Tap Settings > General > About.
    3. If an update is available, you'll be asked if you want to install it. Tap Update.
  2. Update your iPad with the latest version of iOS.
  3. Toggle the Cellular Data setting off and on under Settings > Cellular Data.
  4. Restart your iPad.
  5. Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
  6. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
  7. Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
  8. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
  9. Restore the iPad as new.

If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.

Additional Information

If supported, you can tap Settings > Cellular Data > View Account to set up or make changes to your cellular account with your carrier. You may need to use the latest version of iOS and connect to Wi-Fi when you set up cellular data service the first time.

Learn about using cellular data in other countries if you are traveling internationally. Check with your carrier before you travel to ensure that you understand the cost of international data roaming. You can enable or disable data roaming by tapping Settings > Cellular Data and toggling the switch on or off.

Last Modified: Nov 4, 2013
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  • Last Modified: Nov 4, 2013
  • Article: TS4249
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