Apple TV (2nd generation): "Netflix is currently unavailable" when accessing Netflix for the first time in the UK or Ireland

Products Affected

Apple TV (2nd generation)

Symptoms

UK  or Ireland customers attempting to access Netflix for the first time via Apple TV may encounter this alert:

"Netflix is currently unavailable. Try again later."

Resolution

In order to successfully use Netflix in the UK or Ireland, Apple TV will need to go through a one-time restart.

To restart your Apple TV:

  • Press and hold Menu and Down on your Apple Remote for six seconds, then release when you see the LED light on the Apple TV flash rapidly.
    or
  • Disconnect the Apple TV from its power source, then plug it back in.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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